Hello,
I have moved out of the country and my partner, now ex partner was talked with closing the Virgin account but it is still active. I am the account holder and forgot my memorable word. Could someone please assist in an email or something I can try to close this account because I am unsure I can call from across the ocean. Thanks!
Hello,
I was wondering if someone could assist in closing my account? Thank you.
The correct place is customer services. VM staff on the board cannot close your account.
You have posted on the Email section of the forum so the natural assumption is that you are referring to an email account.
Is that correct?
If so, it would save time if you could post:
You will almost certainly need support from one of the VM staff who support this forum but if you can post the above information it will set the scene for them and save them having to ask you.
However, don't post the email address, account number or any other personal information. The VM team will use the private message (DM) function of the forum to obtain that. One of the VM team will contact via this thread in the next day or so.
Coenoby
Just to clarify, if the "account" you wish to close is an email account, particularly one that is no longer attached to a live broadband account then the VM staff on this forum can certainly arrange to have that deleted.
See here for a recent example of where a VM staff member is offering to do that for someone:
ntlworld email hacked - need it deleted | Virgin Media Community - 5659355
That's why I asked for clarification of the status of the account.
Coenoby
Hi,
No I need to close the whole account email and utilities, everything. Any advice on that?
Sorry swedishkitty but your post is still vague.
What are the utilities and everything you are referring too?
Do you have a broadband contract with VM, possibly along with a mixture (or all of) TV, landline, and mobile that you are wanting to cancel?
If so then you will eitherhave to use the One Switch process to switch to a different supplier, or place a 30 day cancellation notice with VM.
See https://www.virginmedia.com/help/leaving
I forgot my memorable word and am out of the country. Can someone please help me close my account
