Can Not get into my email.Call centre is USELESS
I can Not get into my email virgin media account. It keeps stating: "Sign in or register for Virgin Media O2" then "Enter your My Virgin Media password" then "Enter your My Virgin Media password" then "Enter a backup email address" . I HAVE DONE ALL THAT I AM GOING AROUND IN CIRCLES. The clown in the call centre in India just told me to repeat the above procedure. He said he would phone me back later but he never did.Email verification not working from email change
I have changed over to a new email provider and wanted to change on Myvirgin to the new email. Everything ok, changed email and then just needed an email verification, sent the link and clicked it once received. When I tried to log in it said i needed to verify email, even though that was what i had just done.. Takes about 3-5 business days to receive the email and just goes in circles. Can someone please help?
Forgotten password, Reset email doesn't arrive.
Hi, We are helping our mother manage her account online and email a form today which meant we were able to get her email details changed to a live account she has access to with the plan we now go through the forgotten password process, however, the emails NEVER arrive. Can one of the mods please reach out so we can sort it out?Ordered WiFi but received no welcome email or delivery information
Hello, I ordered WiFi which is meant to be delivered in two days, however all I have received is the thank you for your order email pre contract documents email my WiFi is meant to be delivered in two days, but I have not received any further information and can’t create an account. I was told I would receive the below but have not: confirmation of delivery date email of contract Please can someone help?VM Email Address and/or Password not recognised
Hi all, I’ve had my VM email account for over a decade, mainly for emails. After a recent technical issue that impacted email access, I’ve been transitioning to my iCloud address. However, I still need access to my VM email for important information collected over the years. Currently, I can’t log in or reset my password. When I try, I receive this message: “Please ensure you provide the email address you use to sign in to My Virgin Media.” Support asks for a postcode or account number, but I no longer have access to this information since the account is over ten years old and the related VM contract is inactive. Despite this, emails can still be sent to my VM address. I’m concerned the account might have been dissolved without warning. Could anyone advise on how I can regain access or reset the password? Thank you for any support.