Can Not get into my email.Call centre is USELESS
I can Not get into my email virgin media account. It keeps stating: "Sign in or register for Virgin Media O2" then "Enter your My Virgin Media password" then "Enter your My Virgin Media password" then "Enter a backup email address" . I HAVE DONE ALL THAT I AM GOING AROUND IN CIRCLES. The clown in the call centre in India just told me to repeat the above procedure. He said he would phone me back later but he never did.Email verification not working from email change
I have changed over to a new email provider and wanted to change on Myvirgin to the new email. Everything ok, changed email and then just needed an email verification, sent the link and clicked it once received. When I tried to log in it said i needed to verify email, even though that was what i had just done.. Takes about 3-5 business days to receive the email and just goes in circles. Can someone please help?
Forgotten password, Reset email doesn't arrive.
Hi, We are helping our mother manage her account online and email a form today which meant we were able to get her email details changed to a live account she has access to with the plan we now go through the forgotten password process, however, the emails NEVER arrive. Can one of the mods please reach out so we can sort it out?can’t make an account
When I set up my contract I never received an email or an account number or area reference. I then later recieved a text message from virgin telling me that my email address no longer existed so i had to register but I cannot make one due to having no account number or area reference. After about 30 mins on the phone about a month ago I managed to get through to an actual human and I explained my situation and was told that a letter would be sent to my address with a code to be able to set up my account over the phone. I still have not received this eventhough I was told i would receive the letter within a week. Also, my direct debit is no longer working to pay so I now have to make payments over the phone and I have to pay £7 more each time as they give me a late fee. I am so unhappy with my experience that has been ongoing for months.Ordered WiFi but received no welcome email or delivery information
Hello, I ordered WiFi which is meant to be delivered in two days, however all I have received is the thank you for your order email pre contract documents email my WiFi is meant to be delivered in two days, but I have not received any further information and can’t create an account. I was told I would receive the below but have not: confirmation of delivery date email of contract Please can someone help?VM Email Address and/or Password not recognised
Hi all, I’ve had my VM email account for over a decade, mainly for emails. After a recent technical issue that impacted email access, I’ve been transitioning to my iCloud address. However, I still need access to my VM email for important information collected over the years. Currently, I can’t log in or reset my password. When I try, I receive this message: “Please ensure you provide the email address you use to sign in to My Virgin Media.” Support asks for a postcode or account number, but I no longer have access to this information since the account is over ten years old and the related VM contract is inactive. Despite this, emails can still be sent to my VM address. I’m concerned the account might have been dissolved without warning. Could anyone advise on how I can regain access or reset the password? Thank you for any support.NTLWorld email hacked
Hello, Today I have received lots of emails from all my accounts that ‘Forgot my Password’ has been requested. These emails are then getting clicked and moved/deleted infront of my eyes. Someone obviously has access to my email account. Can anyone suggest anything/help? I can’t find an option to log out of all devices, i’ve set up the App password hoping this would log them out but I’m not sure. I really need help ASAP as they are accessing all my accounts (facebook, etsy etc) as they are just resetting my passwords, even if i reset them again they just reset them again. Ive tried live chatting Virgin but they just told me to log out on all devices? How can i do this when the issue is that someone i don’t know is logged into my account??