Forum Discussion

Vikingr's avatar
Vikingr
Joining in
16 days ago

Email verification not working from email change

I have changed over to a new email provider and wanted to change on Myvirgin to the new email. Everything ok, changed email and then just needed an email verification, sent the link and clicked it once received. When I tried to log in it said i needed to verify email, even though that was what i had just done.. Takes about 3-5 business days to receive the email and just goes in circles. Can someone please help?

email
email verification
email virginmedia
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verification email
  • Robert_P's avatar
    Robert_P
    Forum Team
    14 days ago

    Hello Vikingr

     

    Sorry to hear of the email account issues and verifying your new address, we appreciate you raising this via the forums and welcome to the community.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.