Still receiving paper bills when switched to eBilling
Hi there, My account is set up for eBilling which I've confirmed today, however I'm still receiving monthly paper bills and other forms of communication to my address which I don't require. Please would somebody advise how to change this, or whether this can be resolved for me? To confirm, my account contact preferences are already set to email/Text/Phone/Post, but I don't receive any emails and all billing/contact is through letters: Thank you, LukeVirgin falsifying contact documents
I really don't like getting angry with poor customer service staff, but I have been messed around 3 times now since middle of November with regards to my upgraded package. In November, I noticed there was package upgrade deal through the my virgin media app. I was on 350mbps which with volts was boosted to 500mbps. The deal was for 500mbps which would be boosted to 1gbs with volt and upgrade d hub from 3 to 5 to allow for the 1gbs speed. I actually received a pre-contract showing this but to my old inbox which was full (another issue with VM regarding mailing) which I accidentally deleted whilst doing a mass clear out. They are now claiming they've got no records of this due to it being done online. Now they have signed me up to another 18month contract on the exact same deal that I was already on but are charging me an extra £5 a month, when I still had 1 year left on my original contract. When I requested all the correspondence emails that had been sent to me from early November till now to be resent to my correct mailing email address. They stated they don't have access to any previous emails issued. As a 'MEDIA' company, I don't believe they have no personnel who could access this information for it to be re-issed. Full of lies once again! Key Points 1. Why would I choose to change my package to the same benefits but for more money? 2. If the deal wasn't meant to be a 1gbs why did have to upgrade my Hub from a 3 to 5 to allow for the faster speeds. If my speed was not meant to improve? 3. Surely I have a legal right to be re-issued correspondence on request especially something as important as pre-contract documents.Pre - contract documents received, then radio silence
I signed up to a broadband only contract a number of weeks ago. I then received a pre-contract document email and order summary. This email stated further information would follow, such as the contract, and that we would also hear from YODEL regarding delivery information. Since then we have heard absolutely nothing more from virgin or yodel. i have tried every possible method of contacting customer service, live chat, called god knows how many numbers, most of which were said to be unused despite being recommended by the website or emails or live chat. Those that were in use require an account number which I haven’t been sent and have no option to circumvent this. The only number that was successful then redirected me to another number as the operator could not help with my query. This redirected number was also no longer in use and I got hung up on. I called again and the same happened. At a total loss, anyone experienced the same how did you resolve it?
