Trying to close account for 3months!
I have attempted to close my account with yourselves since 6th February when I moved out of this address on the account, yet the account is still active as of the 23rd may 2025 I have rang several times and I’ve asked for a final bill so that I can make this payment and have the account closed. I have been told on several occasions from your guys and your customer service team that this has been done, but I have not received any email. All I keep receiving is bills for the previous months, I have rang and spoken to Grace, Erica, John and plenty of others whose names I have not managed to take down For this still not to be resolved. I have been given excuses that there has been tech issues to why these emails have not been sent to myself and every time I get told I’ll be put through to a senior manager the phone then gets cut off. all I want to do is get my account closed! As I cannot keep paying for something I’ve not used and for some where I do not live!Cancel landline only
My contract is about to expire and I'm happy to renew the broadband, but I don't want the landline. We don't have a handset or ever use the landline. Do I have to have the landline "option" i.e. a effectively a top-up to the price, or can I cancel it and retain the rest of the package? The Online Chat Bot doesn't understand this, and when renewing there is no option to cancel. I don't wish to have a 45min+ phone call (again!) to discuss what should be a relatively simple tick-box unticking. ThanksJP
Cancellation date
I have today (11 March) contacted VM to give notice that I will not be renewing my current contract that ends on 12 April. I have now received a message stating that my service will end on 10 April, that is two days early. My understanding is that I am required to give a minimum of 30 days notice, not exactly 30 days. Presumably the VM system is unable to do anything other than apply a 30 day cancellation. I am not sufficiently bothered about the two days, although I expect I will be paying for them - or at least not enough to spend a couple of hours trying to resolve the matter. But I would like reassurance, if possible, that VM will not find some way of imposing an extra charge for "early cancellation". Can anyone advise?Cancellation since renewal offer not reasonable
I have been a loyal Virgin Media customer for many many years since the NTL days. Generally happy with the services except for billing issues last year which took many calls over many months to get sorted. My contract is expiring soon and the renewal offer is quite expensive, so have put in a cancellation request. I am hoping someone from the Forum team can look at this and provide better deals. Thanks, Layman
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank youFourteen day cooling off period
The contract I have received for my broadband order states: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions)." Does this mean that it is fourteen days from whichever of these happens the latest? For example, I received the contract on 29th Feb, but my installation/service start date isn't until 29th March. Do I have fourteen days from installation/service start as this is the "later of" of the three options listed in the contract?
Threat I'll Be Charged For Non Return Of Equipement
After being forced to cancel my 25 years with Virgin Media after cancelling broadband and then finding out the TV won't work with it I was sent some boxes to return my equipment. I've been told via email and texts to my wife that if we don't get the equipment to you by the 29th June I'll be charged £65. The emails and texts were dated 20th June. On the 14th June at 12:34pm I went to a local Yodel drop off point and left my returning box with them. I have a receipt of proof that they had it. How am I meant to know if useless Yodel will pick it up and return it to you before that date and you'll not charge me as I've left you regardless? I said on the phone to the representative that I might come back in the future as they were so apologetic as I wasn't told that by cancelling my broadband I'd have to cancel my TV as well. The wording of the email and text are not in a nice manner and depending how this goes as to whether like I said Yodel do indeed return the items to you or you charge me will determine how I feel about re-joining in the future. I would like to know if you receive the items plus I have proof I dropped it off for you.