Cancellation date
I have today (11 March) contacted VM to give notice that I will not be renewing my current contract that ends on 12 April. I have now received a message stating that my service will end on 10 April, that is two days early. My understanding is that I am required to give a minimum of 30 days notice, not exactly 30 days. Presumably the VM system is unable to do anything other than apply a 30 day cancellation. I am not sufficiently bothered about the two days, although I expect I will be paying for them - or at least not enough to spend a couple of hours trying to resolve the matter. But I would like reassurance, if possible, that VM will not find some way of imposing an extra charge for "early cancellation". Can anyone advise?
Cancellation since renewal offer not reasonable
I have been a loyal Virgin Media customer for many many years since the NTL days. Generally happy with the services except for billing issues last year which took many calls over many months to get sorted. My contract is expiring soon and the renewal offer is quite expensive, so have put in a cancellation request. I am hoping someone from the Forum team can look at this and provide better deals. Thanks, Layman
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank youFourteen day cooling off period
The contract I have received for my broadband order states: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions)." Does this mean that it is fourteen days from whichever of these happens the latest? For example, I received the contract on 29th Feb, but my installation/service start date isn't until 29th March. Do I have fourteen days from installation/service start as this is the "later of" of the three options listed in the contract?
Threat I'll Be Charged For Non Return Of Equipement
After being forced to cancel my 25 years with Virgin Media after cancelling broadband and then finding out the TV won't work with it I was sent some boxes to return my equipment. I've been told via email and texts to my wife that if we don't get the equipment to you by the 29th June I'll be charged £65. The emails and texts were dated 20th June. On the 14th June at 12:34pm I went to a local Yodel drop off point and left my returning box with them. I have a receipt of proof that they had it. How am I meant to know if useless Yodel will pick it up and return it to you before that date and you'll not charge me as I've left you regardless? I said on the phone to the representative that I might come back in the future as they were so apologetic as I wasn't told that by cancelling my broadband I'd have to cancel my TV as well. The wording of the email and text are not in a nice manner and depending how this goes as to whether like I said Yodel do indeed return the items to you or you charge me will determine how I feel about re-joining in the future. I would like to know if you receive the items plus I have proof I dropped it off for you.Homeless - Not Getting Anywhere with Customer Service
My family and I am going to be homeless at the end of the month (Apr 2024), I've been with Virgin Media for 15 years, never missed a payment or had any issues being a loyal customer. Today I've spent 2 hours on the telephone trying to explain these circumstances that are out of our control meaning we have no choice but to discontinue our contract. I've seen other people on the forums have been assisted by this where the early disconnection fee was waived due to the circumstances, I'm only hoping to be treated with the same fairness as everyone else, but those who I have spoken to on the phone are dismissing me and I've been hung up on several times. How can I speak to a UK representative from Virgin Media who will better understand the problem? (This is not spam, I posted in the wrong forum before by a mistake!)New contract applied when I moved
I took out an 18 month contract in March 2022. When I moved home in Feb 2023 I contacted Virgin to take the contract, which was due to end in Sept 2023, with me. At the time the Virgin person on WhatsApp customer service confirmed my existing contract details and asked me if I wanted to change anything. I replied that nothing should be changed (I have the WhatsApp messages that confirm this). Today, I contacted Virgin to cancel as I’ve been out of contract for 6+ months. I found that Virgin put me onto a new contract (same terms higher price!) at the time I moved and the woman today told me I can’t cancel until August! For a contract to be valid there must be an offer and acceptance. There was never acceptance on my part - in fact I expressly said nothing in my old contract should be changed. Therefore I need Virgin to cancel my contact, not fob me off and tell me it’s not possible. I have also raised a complaint regarding this matter.installation date keeps getting moved!
Hi all, as a newly joined customer (less than 72 hours) I have already become disillusioned in carrying on my custom with VM. I booked an engineer installation date for Friday the 26th April and this was confirmed via email. I then received a text to say that this has been postponed to the 6th May, which will subsequently leave me without an internet service. I have spent the best part of an hour and half on the phone and have been passed from pillow to post with the overseas team. I have been told twice that a 3rd party is due to visit the properly as part of the pre- installation service. They were due on 03.04.23. I have then called again today 05.03.23 and was told that pre installation date was rescheduled today. To my surprise, NOT, nobody has shown up. I don’t really want to have to cancel but I ready do not see any other option. can someone kindly look into this? thanks!