Being made homeless and expected to pay to leave Virgin early.
Hello,
I have been issued a Section 21 no fault eviction notice, spoken to customer services to cancel the remainder of my contract only to be told that even though I am to be made homeless I need to pay almost £600 to leave my contract early. My only housing option right now is to move in with family who are already in a Virgin media contract.
Surely there shouldn't be any exit fees in these circumstances?
Hi MikeMurray 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're really sorry to hear about the situation you find yourself in 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
