What should we expect in the Virgin Media external wall brown box

Looks like your external cable has been removed.

Is there any sign of where the external cable from the street cable used to be (maybe see if you can find a plastic VM cover in the pavement)

Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a visit to install a new cable.

Be aware that there can sometimes be some long delays to install a new cable as much of this worked is dished out to sub-contractors.

Okay, so to summarise, we have a Technetix 2-way splitter. The input is missing and we don't know where the closest Virgin Media cabinet is (I am assuming the cable should come from there). There are two outputs, one with a reduction of 3.6dB going into the property (to the modem as this is the strongest signal) and one with 4.0dB going to the TV (I am assuming). A couple of questions: If the broadband modem and the TV are inside the property, why is the splitter not inside the property? This splitter, Technetix ESI 2-way splitter series, is not as weatherproof as the more modern CSX series. Since the splitter has been out in the rain, should it be replaced by a CSX series? 

The box should have a lid on it to protect what is inside. It is not uncommon for the splitter to be outside in the external omnibox.

There may have been a different arrangement of equipment with the previous VM customer (e.g. broadband and TV in different rooms, two TV boxes etc.).

A VM tech will work out what needs to be done and where to take the cable from (very likely a plastic cover in the pavement near the property boundary) and how/where to install splitters, if needed.

First though, you need a supply cable to be installed. Without that you won't be able to connect to VM.

I contacted support and a VirginMedia technician that was originally coming from 16:00h to 19:00h is now coming at 21:00h. Is that normal? 

The photo is not clear. What's that black cable?