Forum Discussion

Dumdedum21's avatar
Dumdedum21
Joining in
2 years ago

Reroute external cables

Hi, we've seen the previous posts re this subject and are hoping someone from the Virgin team can contact us.

We are currently redesigning our front garden and, as with previous posts, the VM cables running to our bungalow are literally inches below the lawn and garden surface. As the lawn and garden is being removed and hard landscaped we need the cables extending and rerouting.

We understand there is a charge for this which was £25, is this still the case?

  • Paul_DN's avatar
    Paul_DN
    2 years ago

    Hi Dumdedum21,

    Thank you for reaching out to us in our community and welcome, sorry to hear the cable is in the way of work you are about to have done, as advised by jbrennand the £25 callout should cover the rebury of the cable, we would need to arrange an appointment for the technician to come and arrange this, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

    Regards

    Paul.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago
    Subject to the route you want being feasible... yes £25.
  • Milambar's avatar
    Milambar
    Dialled in
    2 years ago

    A couple of years ago, when I chopped the cable with a spade not realising that the cable had been laid diagonally across my lawn and only 2 inches below the lawn, VM wanted to charge me for the repair.

    I actually successfully argued that if I was able to chop the cable with a spade, then it hadn't been laid properly or deep enough in the first place, and got the repair for free.

    Perhaps you could make a similar argument?

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      Hi Dumdedum21,

      Thank you for reaching out to us in our community and welcome, sorry to hear the cable is in the way of work you are about to have done, as advised by jbrennand the £25 callout should cover the rebury of the cable, we would need to arrange an appointment for the technician to come and arrange this, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

      Regards

      Paul.

      • Dumdedum21's avatar
        Dumdedum21
        Joining in
        2 years ago

        Hi Paul, I dont appear to have received a private chat invite?

        Can we please process this ASSAP as I need to get the cables repositioned soonest,

         

        Thanks

  • optionclick's avatar
    optionclick
    Joining in
    7 months ago

    Bumping this thread for visibility, and help pls!

    I have the same request as OP in that I'd like to book an engineer to reroute the cables buried in our front garden.
    Could somebody contact me please?

    Thanks in advance

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      7 months ago

      Hi there optionclick 👋 Welcome to our forum and thanks for your post 😊

      Apologies for the delay in responding. I'll certainly be happy to arrange for this to take place so I'll pop you a PM to confirm some details so this can be done.

      Regards

      Nathan