Reroute external cable
Hello, how can I book an engineer to reroute an external cable?
The cable is attached to the back wall of our house, and will have to be moved a small distance to accommodate building work.
Regards
Rodriesco49
Forum Discussion
2 Replies
There will be a non fault call out fee of £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
- Kath_P
Forum Team
Hi Rodiesco49,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
Getting the cable re-routed may not be possible. We'd need to book a visit in order to discuss your options and for the work to be carried out. This is something we can get booked for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
