Hello, how can I book an engineer to reroute an external cable?
The cable is attached to the back wall of our house, and will have to be moved a small distance to accommodate building work.
Regards
Rodriesco49
Hi rodriesco49,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you.
If you have any further issues, please pop back to us in the Community.
Take care,
There will be a non fault call out fee of £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Forum TeamHi Rodiesco49,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
Getting the cable re-routed may not be possible. We'd need to book a visit in order to discuss your options and for the work to be carried out. This is something we can get booked for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Forum TeamHi rodriesco49,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you.
If you have any further issues, please pop back to us in the Community.
Take care,
