Forum Discussion

Dumdedum21's avatar
Dumdedum21
Joining in
2 years ago

Reroute external cables

Hi, we've seen the previous posts re this subject and are hoping someone from the Virgin team can contact us. We are currently redesigning our front garden and, as with previous posts, the VM cables...
  • Paul_DN's avatar
    Paul_DN
    2 years ago

    Hi Dumdedum21,

    Thank you for reaching out to us in our community and welcome, sorry to hear the cable is in the way of work you are about to have done, as advised by jbrennand the £25 callout should cover the rebury of the cable, we would need to arrange an appointment for the technician to come and arrange this, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

    Regards

    Paul.

Paul_DN's avatar
Paul_DN
Forum Team
2 years ago

Hi Dumdedum21,

Thank you for reaching out to us in our community and welcome, sorry to hear the cable is in the way of work you are about to have done, as advised by jbrennand the £25 callout should cover the rebury of the cable, we would need to arrange an appointment for the technician to come and arrange this, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

Dumdedum21's avatar
Dumdedum21
Joining in
2 years ago

Hi Paul, I dont appear to have received a private chat invite?

Can we please process this ASSAP as I need to get the cables repositioned soonest,

 

Thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    I will add if you want the job done to a specific route, I would advise you to pre lay your own conduit with a pull rope.  You decide the route and depth of this, and the VM technician can pull the cable through with the rope.  Standard stuff.

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi Dumdedum21 

    I can see that the agent had sent the private message on the 6th April asking follow up questions. You should be able to see this at the top of the page in the envelope icon. I can ask the agent to send again to be sure, or you can respond to their private message if received. 

    • Dumdedum21's avatar
      Dumdedum21
      Joining in
      2 years ago

      Hi Carley, I have checked the envelope icon and the only messages in there are a welcome message and ones about badges.

      Thanks

      • Steven_L's avatar
        Steven_L
        Forum Team
        2 years ago

        Thanks for coming back to us Dumdedum21, the message was sent on the 6 but if you haven't got it, I will send another one over to you now.

        Kind Regards,

        Steven_L