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WhatIsTheMatrix's avatar
WhatIsTheMatrix
On our wavelength
11 months ago

Threat I'll Be Charged For Non Return Of Equipement

After being forced to cancel my 25 years with Virgin Media after cancelling broadband and then finding out the TV won't work with it I was sent some boxes to return my equipment. 

I've been told via email and texts to my wife that if we don't get the equipment to you by the 29th June I'll be charged £65. The emails and texts were dated 20th June.

On the 14th June at 12:34pm I went to a local Yodel drop off point and left my returning box with them. 

I have a receipt of proof that they had it.

How am I meant to know if useless Yodel will pick it up and return it to you before that date and you'll not charge me as I've left you regardless? 

I said on the phone to the representative that I might come back in the future as they were so apologetic as I wasn't told that by cancelling my broadband I'd have to cancel my TV as well. The wording of the email and text are not in a nice manner and depending how this goes as to whether like I said Yodel do indeed return the items to you or you charge me will determine how I feel about re-joining in the future. 

I would like to know if you receive the items plus I have proof I dropped it off for you.

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1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 months ago

    Hi WhatIsTheMatrix, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been receiving reminders to return your equipment, even though you've already dropped this off to be returned. Until the equipment is processed, the reminders will be automatically sent by the system. In terms of the wording, this was in no way meant to sound threatening. We just want to ensure you have all the information regarding the charges to be applied if the equipment is not returned. We will pass on your feedback to the relevant teams though.

    Checking things here, I can see the equipment return has been fully processed so you shouldn't get any further reminders and you can rest assured, no charges for non return of equipment will be added. 

    Please let us know if you have any further queries and questions 😊

    Thanks,