Residential address registered as business
Hi, I have been told my address is currently registered as a business address. It’s a 5 bedroom detached property, there is no business here. Customer service and sales have said that they can manually override this, (which is what they have done in the past as there is Virgin HBB and tv currently live at the address), but I would really rather it be changed to residential to avoid having to jump through these hoops! Thanks, EmmaAddress not Listed in availability checker
I am moving into a flat, where I'd like to get Virgin Media Broadband. The landlord / Owner of the block of flats has ensured me the building and all flats are connected to the Virgin Media network. However the address doesn't come up when I try enter in my details to get broadband. The building is listed on all competitor's website, so it's not a problem with the building address via the mail network or anything. It seems to only be a problem on virgin medias website.Address not listed
My address is not listed, all my neighbour houses shows up and many of them use Virgin connection for broadband. Its a new build property I have moved into and the property address is already listed on Royal Mail so not sure why it doesn't show up here. Also I've been told Virgin connection is already setup so should be just some technical glitch I guess. Can you help get this sorted?
Old equipment
Hi can anyone tell me how do I send the old virgin media equipment back what's their forwarding address do I need to send it back to please Can I use any big box to return it all because the tiny paper bags are not going be big enough or strong enough for all the equipment that I have lol. So really need some advice on what do next ThankyouDifferent invoice/billing address to delivery
I have spent hours over the past few days trying to change my billing address for Virgin Media as it differs from the delivery address. I represent a youth homelessness charity who support a young person with their bills and accommodation, including broadband via Virgin. The charity pay for the virgin connection and require invoices addressed to them instead of the delivery address. I wonder if anyone can assist in making this change please - I have tried web chat and phone call but have had no help with this so far. When I managed to speak to someone on the phone they eventually put themselves on mute for close to 30 minutes before I had no other choice but to hang up. Thanks for your help.Installation vs Delivery
Been trying to set up VM for a new place being moved into, New place has had VM in the past so no installation required, just plugging in, No-one is currently at the address to be installed, Asked VM sales to send to current address instead, which was confirmed, Tracking Order shows the installation address instead, Phoned up multiple times and each time the agent confirms to send the package to the current address, Inevitably, they keep trying to deliver to the installation address where no-one currently resides Is this an automated process that the agents cannot control?