Billing and Address issues
Been a customer for a brave while now Been having issues with billing since I moved house Direct Debit fails and bills pile up and can't figure out why as my account says DB is set up I did notice today that despite doing everything correctly at time of move - my package is still listing my old address and there's no way to change that It SEEMS my new package is not connected to my current address and as such is not taking payments I need help fixing this issue once and for all as the app is unusable - possibly due to this errorSolved23Views0likes2CommentsInstallation vs Delivery
Been trying to set up VM for a new place being moved into, New place has had VM in the past so no installation required, just plugging in, No-one is currently at the address to be installed, Asked VM sales to send to current address instead, which was confirmed, Tracking Order shows the installation address instead, Phoned up multiple times and each time the agent confirms to send the package to the current address, Inevitably, they keep trying to deliver to the installation address where no-one currently resides Is this an automated process that the agents cannot control?17Views0likes1CommentAddress not listed
My address is not listed, all my neighbour houses shows up and many of them use Virgin connection for broadband. Its a new build property I have moved into and the property address is already listed on Royal Mail so not sure why it doesn't show up here. Also I've been told Virgin connection is already setup so should be just some technical glitch I guess. Can you help get this sorted?Address formatting mismatch
Hi, I have just taken out an M500 broadband package and I have been an O2 customer for many years. I am trying to link the two accounts but have noticed that the addresses do match but on my contract for the new broadband the postcode is displayed twice, once in upper case and once in lower case. Would this be preventing me from linking the two accounts? And is there anyone I could get in contact with to manually link the two accounts?Solved769Views0likes5CommentsNeed to print a bill showing my home address
Hi, I need to print off my latest bill or statement to prove my postal address. Of course, this means the document I print must include my postal address, however, I cannot find anyway to print my TV or Internet bill that also shows my address. I have tried for some time, but none of the views that I can actually access on my account display my address. Could someone please advise how I can do what I need to do, i.e. print my bill alongside my address? Many thanks, Jeff2.2KViews0likes1Comment