Forum Discussion

NeilB4's avatar
NeilB4
Tuning in
7 hours ago

My VM about is linked to a now defunct e-mail address

I have just set up a VM/O2 ID but when I tried to link to my existing VM Account I found that it was linked to a now defunct e-mail address. I can't link to it and I can't change it.

Does anyone know what I need to to to get around this?

account
address
backup
ID

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 hours ago

    Hi NeilB4 thanks for posting although we're sorry you're having issues with your email address.

    Unfortunately we're unable to change the registered email address here, so we'd advise you to please call us directly on 150 / 0345 454 1111.

    Many thanks