Hi can anyone tell me how do I send the old virgin media equipment back what's their forwarding address do I need to send it back to please
Can I use any big box to return it all because the tiny paper bags are not going be big enough or strong enough for all the equipment that I have lol.
So really need some advice on what do next
Thankyou
Hi bella35
You should receive the returns packaging and lpre-paid abel for the equipment for the 'gone away' account automatically.
You can also order the returns packaging yourself via
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack
There's a video showing how to return equipment
https://www.youtube.com/watch?v=vOhLByeNjn4
There's also help on the following page
https://prod.ctassets.virginmedia.com/uploads/CPE_Returns_Infographic_Yodel_8f00d4e389.pdf
