I want to move over to a stream box
I'm actually trying to move over to a Stream Box from an existing V6/360 box because of ongoing issues with boxes always overheating and fan noise/HDD noise. I don't need the recording feature of the existing box, and something that runs much quieter and cooler would be idea. I rang customer services figuring it would be a welcome request as the 360 boxes are being killed off anyway. I was told it is not possible, the only way to do it was an additional £10/month fee and have it as a second box. This seems ridiculous. I'm actually trying to do VM a favour here as one of these days their dodgy hardware is going to set my house on fire. I was also hoping the Stream Box, which uses a different distribution mechanism (the broadband line not the dedicated TV coax) may resolve the sounds and sync issues which have emerged over the last few weeks and for which I am still awaiting a report back on some sort of fix. Was the customer service droid accurate, or could he just not be **bleep** doing what was necessary to recreate the existing package with a Stream Box rather than V6/360?
Which Dolby Atmos services does Virgin Stream offer
Is there a list of what services support Dolby Atmos on Virgin Stream anywhere? I think I've found references to: Netflix through the app with the Premium subscription? Amazon Prime through the app with the 'Go Ad-Free' subscription? Sky Sports with the UHD subscription? Do these work? Are there any others?
Netflix account on hold despite not missing a Virgin payment
Have already contacted Virgin Media who said that this would be sorted within 2-3 working days, but 2 weeks has gone by and nothing has changed and our Netflix is still on hold. Without warning, despite paying for our Netflix add on as normal, Netflix has put our account because they have not received payment. We have paid Virgin, but they seemingly have not paid Netflix! Really want this fixed as we are still paying for our Netflix add on despite still not having access to our Netflix account. Netflix say that this is a Virgin Media problem.Voice Control no longer working on remote to Stream box
I have Virgin Stream and when we got the box and remote initially all was good for the first few weeks, then the remote started playing up, not working, lagging, moving too many spaces and now while those are sorted by what I've tried below, the voice control button doesn't work. It will briefly look like it will work and then goes back to 'hold the button message' and yes I am holding the button. On the remote I see the top right LED signal white, then red and then goes off pretty much straight away I have reset the Stream box, unpaired/paired the remote control, replaced batteries with brand new ones, but the voice control still won't function... any hints what to do next as the help on the VM website is terrible, and the 'customer service' is clearly an oxymoron to VM...
