Error Code: 1000-60
My small TiVo box is stuck in a loop displaying this code. I have tried resetting it and holding the button etc but the button isn’t working anymore. Has anyone got any idea what I could try? I have reset the internet once and allowed it to boot up before plugging it in but even that didn’t work. My internet is working fine many thanksMini Box Power problem - Help
I have recently had installation of stream with a second set top box. Unfortunately I don't have a plug near the second TV in the kitchen, but have a wire which was used for Sky with a figure of 8 style connection at the end. The Virgin Mini box requires a micro USb style socket to provide the power... short of an expensive electrician fitting a socket is there a easy fix, maybe a connection which would allow me to use both? Any help appreciated.Virgin TV 360 box being moved from my house to my dad's house.
Hi Mum (87) and dad (89) can't get on at all with virgin stream box after moving from sky q They thought they would get a virgin TV 360 box like I had installed earlier in the year at my house in the same village. After nearly 2 hours on chat I asked if it was possible to have my virgin TV 360 box moved to their house as they would be able to record. Then move their Virgin stream box to my house as I am used to using streaming and watchlists. I was informed it is possible and I have been booked an engineer visit for Tuesday 14 October. After looking through many articles on the internet, I think this may be wrong. Can anyone confirm it is ok as I pay extra to be able to record and my parents do not. We are really confused. My parents could use sky q but just can't get used to virgin stream box. Thanks for any updateStream box turning off
hi, my stream box keeps turning off and the issue is getting worse, especially when using Netflix and live TV. I receive a message on my TV that the box is off as no connection identified, despite it still showing a white light on the box itself but I have to reboot the whole box a couple of times to get it working again. anyone else had this issue? Do I need a replacement box?
TV Upgrade
I have been trying to upgrade my Virgin package by taking advantage of an offer in My Virgin media online account: Mega TV for £14 and Sky and TNT Sports for £39 on a stream box. I plan to add multi-room at a later date. However, the next day I received an email asking me to call the contact Center in order for them to process the order. Upon calling the call centre (Overseas) I was told a myriad of things one agent said that they can't process this order as its online only, another said they would have to charge me £50. At this point, I had already been provided with a contract information sheet stating my new monthly cost. Another agent said they could do the same package but for £150 a month. One agent in retentions was able to set it up and said that he would ask a back office team look into it. I was assured the box would be on next-day delivery. The next day, the box still has not been sent by Virgin Media. Virgin state the box is out for delivery and will arrive within 2 hours. Yodel says they have not received it. One member of staff hung up the phone on me, staff in the local shop were beyond unhelpful (Claiming no access to systems). Edit To add one manager at Virgin Media kept getting most of the details of my complaint wrong.Stream power adapter missing
I've had a Stream box sitting unused since I set up my broadband (as I had no need for it). I've just tried to install it finally this morning and found there's no power adapter in the box. Is there a way to request a new power adapter by itself? I've tied the Virgin help chatbot doesn't seem to be able to answer any questions about equipment or even seem to know that Stream exists. Thanks