Speed issues / Pods
Had a 1gig line installed two days ago… speed seems ok in all but one of the bedrooms, where my son has his PlayStation. Speed is typically around 10mb download, which is unusable. i have run tests on the virgin app to confirm this, however it is not clear how to get a ‘pod’ issued for a speed under the guaranteed minimum limit if 30mb. i have tried calling and end in an infinite loop of automated robots. Can any one help? There is nothing in the app I can see to order a pod. It just tells me to restart the router.Pod use when moved to differnt home and Hub
I have two accounts with VM and used a Pod at one but decided to use an Access point instead. That property had a Hub 4 and 600 mbps broadband. Now I have the Pod but don't use it. On my other account I have a Hub 5 and 1Gig broadband and use a Pod to extend the WiFi using an ethernet backhaul. Is there any chance of using the Pod from the home with a Hub 4 to my flat that uses a Hub 5?WiFi keeps cutting out, pod won't install
Hi there. I keep getting my WiFi cutting out, particularly when using my smart speaker or streaming. It's been going on about a month. I've tried over the last few days to install a WiFi pod to see if that would help, but installation won't complete successfully. It's really frustrating! I've done WiFi speed tests which show it's really good, but it's constantly cutting out. Advice please!Can't order a wifi pod
I have downloaded the app and did the assessment of my rooms. while getting full signal in my living room where the hub is, and a 500 mb download speed, in my bedroom it is 14. My contract allows me to get 3 wifi pods but i am not even able to order 1 as the customer service keeps on asking me to reset the modem. Anybody knows how we can order the pods like we have the right to order one?WiFi pods
I have had my new virgin wifi set up for a couple of weeks now and the signal is good close to the router but it doesn’t reach the rooms furthest away. I am a volt customer but I haven’t been able to order wifi pods through the wifi test as the test only works when I have wifi, which I don’t in this area! is there any other way to order? Thanks!Unable to order WiFi pods
I feel like I am going around in circles to get Wi-Fi pods. The app won't give me the option to order one, despite the scans showing low speeds in multiple zones and totally unable to connect to wi-fi in some rooms. It's impossible to get through to anyone on the phone. I am desperately searching for someone for Virgin Media to assist me with this as I've only been a customer for a fortnight and everything seems such a struggle to complete. I've tried the Customer Service numbers from this forum but end up going around in loops.Have spent over 4 hours trying to order a pod, terrible experience.
Hi, We recently had Virgin come by door to door, really nice sales guy who offered a deal which was half the price of our current package with BT and 10x the speed, we were already thinking of leaving BT so decided to go with it. At the time they said as we are on o2 we'd get upgraded to 1GB and we'd get 3 free pods. I think there is simply a bit of disconnect between sales and engineering as the engineer didn't leave any pods and when asked seemed very reluctant. I actually wasn't here at the time of the install so couldn't speak with him directly. We connected the o2/VM accounts to activate Volt and got the double data on o2 quickly (matter of days if that), and I ordered a pod over the phone which took around an hour. Waited a few weeks and nothing turned up, I honestly just assumed they were busy/used an economy postal service to send it. Anyway it turns out because volt hadn't been activated on the Virgin side somehow (even though it was working on o2 side) so they auto cancelled the pod and didn't tell us. Having no idea this had happened and that volt wasn't activated finally got it setup when I called to ask why the pod hadn't arrived, and was told in 24 hours we could order a new pod via WhatsApp. Spent another hour on hold on WhatsApp today only to be told they can't order it because it's a hub 5x. Whilst the price is a lot better than our previous supplier which is good, the customer service has been pretty atrocious and has required a lot of chasing on my end and time spent on hold trying to get through (probably at 5+ hours now) just to order a pod so I can use the internet on my PC (my PC doesn't have a wifi card and previously I used BT discs with an ethernet connection as that was also more stable) has been really frustrating, especially when we thought it was all arranged and no one told us otherwise. Really not sure if anyone can help here, but was advised by other customers to try posting here. Many thanks NickWiFi pods ordered but no information
I’ve phoned up recently and ordered a new WiFi pod (black edition- to match hub 5) and still haven’t received any information . There is no QuickStart order on my virgin account or no email confirming the order. When I do phone they say it has been ordered on my account but still again no confirmation or tracking information . Please can someone help / advise me what is happening
