How do you get WiFi Pods sent?
Putting aside the terrible experience of the bot and the waiting times. Can anyone suggest how I can actually get one of the promised WiFi pods? I have 1Gb fibre and volt (whatever that is worth) but in parts of the house there is either no/intermittent WiFi or speeds <20Mbs. I have used the speed check app and dont get an option to order pods, I have raised a complaint which was closed as "they have resolved the local broadband issue", I have used the chat and eventually got to an agent who promised to send the WiFi pod to improve signal in those rooms. Last contact 2 weeks ago - no pods, no email saying they are coming. Anything else I can try to get the promised WiFi guarantee/WiFi Pods
Hi I have 1gb Internet and the hub struggles with signal in one of my bedrooms and the third floor. I received a wifi pod today and it has improved the signal from 10mb to 20mb in the impacted bedroom and still have no signal on the third floor. I have now conducted multiple tests on the VM connect app. I know I need a second and a third pod. I called up customer service multiple times today and they said their systems were down, to wait another 48 hours and other various excuses. I just want to use the service I was promised throughout my property. How can I solve this? Thanks!Factory restore, restores problems
Hello, I have a hub 5 with 2 extender pods, the pods are identifying as TV boxes and my dashboard in the connect app is showing 9 TV boxes, as it is allocating IP addresses to devices I don't use any more that I can't delete. Every time I do a reset it just downloads this rubbish configuration from VM's servers and breaks my WiFi again. Had an engineer and mentor out today who replaced my Hub 5 and of course it immediately populated itself with the same screwed up device list. I just want to start again and have my router and the extender pods showing, then slowly add devices that I do use. The engineers said they'd never seen anything like it and just took a pic of my wierd connect app appearance. I have turned off smart WiFi, removed Connect app, cleared cache, restarted phone and still a factory reset of the router drags a garbled mess in from the cloud and the WiFi test on the router says you have problems. I've just about had enough. Please helpSpeed issues / Pods
Had a 1gig line installed two days ago… speed seems ok in all but one of the bedrooms, where my son has his PlayStation. Speed is typically around 10mb download, which is unusable. i have run tests on the virgin app to confirm this, however it is not clear how to get a ‘pod’ issued for a speed under the guaranteed minimum limit if 30mb. i have tried calling and end in an infinite loop of automated robots. Can any one help? There is nothing in the app I can see to order a pod. It just tells me to restart the router.WiFi keeps cutting out, pod won't install
Hi there. I keep getting my WiFi cutting out, particularly when using my smart speaker or streaming. It's been going on about a month. I've tried over the last few days to install a WiFi pod to see if that would help, but installation won't complete successfully. It's really frustrating! I've done WiFi speed tests which show it's really good, but it's constantly cutting out. Advice please!
