WiFi Pods

Hi

I have 1gb Internet and the hub struggles with signal in one of my bedrooms and the third floor.

I received a wifi pod today and it has improved the signal from 10mb to 20mb in the impacted bedroom and still have no signal on the third floor. I have now conducted multiple tests on the VM connect app.

I know I need a second and a third pod. I called up customer service multiple times today and they said their systems were down, to wait another 48 hours and other various excuses. I just want to use the service I was promised throughout my property.

How can I solve this? Thanks!