Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.376Views0likes10CommentsConstantly logging me out of on demand services
Hi ,over the last week my box has constantly been asking me to login to every on-demand service via my phone , netflix , 4od , iplayer , everytime I try to watch something on my TV . If I reboot the box then its fine for a couple of hours , but later that day the same thing will happen again , I'll have to take a photo of QR codes multiple times to watch things . If I dont it wont let me into the service or I'll get an error message saying the app is not available temporarily eg on netflix . How do I fix this please ,I tried ringing up earlier but after 20 minutes on the phone being passed from various bot to bot and not speaking to any humans whatsoever I gave up .107Views0likes4Comments360 upgrade and apps
So, as well as the discussed 'shortcomings' of the supposed 'upgrade' (I wish I could go back to my V6 but apparently you cannot), is there a way to get rid of the 'bloatware' apps? Also, can I add my own apps? Or, are we to just accept that Virgin Media and their owners know better and I am paying for a service that I never agreed to? i.e. most apps I do not use, and you cannot hide/arrange any of them. Please do not tell me sure your most used apps are at the bottom and if you could just scroll past the stuff they are trying to sell me, or tell me to just speak into the device (I do not want to nor feel I should). Why not put the most used apps at the top? Almost like they want you to waste time/effort in passing apps that I might sign up for - no chance. I also feel l like I have been 'duped' into the upgrade...subject: "Your TV box needs an upgrade". Also, feel mis-sold on the 'you aren't getting the most out of your services". Is there a way to cancel a contract early on the basis of a degradation of service? Anyway, its that bad an experience I will not be renewing when my contract ends in December of this year.108Views0likes6Comments360 box stuck on welcome screen.
Several months ago and again a couple of months ago, the box stopped showing the icons for the apps and the channels would not load. I reset the box on the settings menu which fixed the problem both times. Today, the same fault with the missing icons on the apps and the channel not loading happened again. I reset the box on the settings menu and the box was stuck on the welcome screen. I tried resetting the box again by powering on the box while holding the - switch and the On button for 30 seconds. A screen appeared which showed what looked like a download icon. After a few minutes, the welcome screen came on and is stuck there again. Please can you help.234Views0likes9CommentsNo sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?65Views0likes2CommentsMy 360 box keeps losing my recordings and app log-ins
I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings. That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in. I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back? Please help asap!126Views1like5CommentsApps on Phone and tablets not working
Hi everyone, newbie here. Hope you're all well. We had a WiFi outage few days ago. The status website states all is resolved now... The issue I'm having is that apps on my phone (most of them ) are not working. So like eBay, BBC, etoro Roblox etc cannot connect via the app. the apps work fine when I turn the WiFi off. The app website (like eBay or etoro BBC) work fine So not sure what the issue is. I spoke to their customer services and they had no idea what the issue was Any help appreciated.55Views0likes4CommentsApps Won't Stay Logged In
Hey, My 360 box will not save any login credentials for apps like ITVX, BBC iPlayer etc... my elderly dad loves watching things on these apps, particularly ITVX, and now that he can't he finds it very frustrating as do I. I have tried various ways to resolve this including: Turning the box off at the wall waiting at least 30 seconds and then turning it back on again. Turning the box off at the back, pressing the minus and plus keys separately and both together whilst turning the box back on again. Trying a factory reset. The box is never switched off or left on standby either, so this is not the issue. When I try the minus and plus keys methods then a download arrow icon is displayed and it appears to be downloading an update but with no installation bar at the bottom. When I try a factory reset the same arrow is displayed but this time an installation bar appears with a message to wait for installation to finish. However when the box finishes and I press the home button on the remote and I check settings it appears that no update firmware has been installed, it is always showing version 5.16. Regardless, nothing works and after signing into these apps it won't stay logged in for very long and I have to keep signing in all the time which I can't keep doing. I firmly believe that the box needs replacing or an engineer needs to come up and take a look for us to try and resolve the issue. Can someone please help me with this? Thank you.Solved653Views0likes9CommentsNetflix App won’t load
The Netflix app has stopped working on my box. The other apps still load okay but Netflix brings up the ‘N’ logo with the loading circle and then it won’t go any further. I can use Netflix on the TV upstairs so it’s not a Netflix or broadband issue. It just seems to be Netflix on the V6 box. I could try rebooting the box which has fixed app issues before but has also wiped my recordings at the same time so trying to keep that as a last resort.24KViews1like27Comments