Forum Discussion

mtls15789's avatar
mtls15789
On our wavelength
3 days ago

Serious issue with TV360 recordings

So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. 

An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least.

This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable.

Please confirm if this is a known fault and what Virgin is doing to resolve it.

Apps
Deleted recordings
recordings
TV
Tv360

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    It sounds like the hard drive may be failing. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back without any problems then you can rule out a hard drive fault.

    Are you seeing any error messages such as CS2000 or CS2200 etc?  If so what messages appear?

    You could try a factory reset of the 360 box.  To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

    Keep Recordings
    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption might go back to their default settings if you have changed them.

     

    • mtls15789's avatar
      mtls15789
      On our wavelength
      10 hours ago

      Thank you ever so much for your reply. I have paused the live TV and done factory resets. No error messages. Apps dissappear and do not reappear until the next day or so. That is when recordings are all deleted and looking back into apps etc. Not sure what to do..

       

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    10 hours ago

    Thanks for your post on our Community Forums mtls15789, and welcome back!

    Sorry to hear of the issues being experienced via the recordings on your 360 set top box.

    Please can you confirm if you've been able to review the points raised by newapollo, to offer more information on the fault at hand?

    Or alternatively, can we now mark this matter resolved?

    Thanks,

    David_Bn