Re: Upgraded to 1Gb but getting 500mb speeds
I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.Email Help
Hello My Name is Maisie, my son has been InTouch with you i believe to ask about getting my password reset as he is trying to setup my emails on a tablet he brought me for Christmas and he has said i need to get in touch with you to sorting this, is this something you can help me with please?
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the best performer. If you want that, then pay for it. Number one problem is simply so many households getting online in our wonderfully small country ! Therefore we all see loads of neighbours' wifi all the time. Number two problem is many people try to find some "less used channel" and manually config their wifi in an attempt to compete for RF space ! Consequently we end up with wifi channels all over the place. 802.11 works on the principle that nearby access points should be using channels 1,6 & 11, ideally with Auto-Mode for channel selection. This way each device intelligently finds bandwidth for your data. To avoid collisions, 802.11 wireless devices use a listen before speaking approach when accessing the wireless medium. Specifically, devices perform a Clear Channel Assessment (CCA) by listening to see if another device is actively transmitting on the channel before attempting to send its own frames. When a device detects another transmission in progress, it will perform a random back-off for a short period of time after which it would perform another check before attempting to transmit again. If the channel is clear after a check, the device can access the channel and send some data. When neighbouring households start doing this, the "in between" channels get used, BUT your access point cannot see these transmissions as data, but see them as RF interference. . . . so your Wifi no longer negotiates correctly and you lose performance. Example of Bad Wifi channel usage: Good Wifi channel usage: Same arguments apply to 5Ghz wifi, but at least up there we have more spectrum available, and access points don't transmit as far !! Always try to put your main AP in the centre of your building. It's ok to add repeaters, but stick to the same RF channels, so they can negotiate properly. At the end of the day, if you get all your neighbours together and agree to stick with 1, 6, & 11 channel usage, then everybody's wifi will improve. Lastly, I know some people will disagree with all this, but that's life !! Search the inter web and learn.
