Hello
My Name is Maisie, my son has been InTouch with you i believe to ask about getting my password reset as he is trying to setup my emails on a tablet he brought me for Christmas and he has said i need to get in touch with you to sorting this, is this something you can help me with please?
Hello maisie48
Thanks for getting in touch regarding your email account and resetting the password, we appreciate you raising this via the forums and welcome to the community.
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
The steps required to reset this can be found below if you haven't already given them a try:
• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
