Tom41
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Intermittent broadband LS17
On Friday we had an engineer visit and he replaced my Hub 3 with a Hub 5. Everything appeared to work properly. Since Saturday our Internet service has been intermittent. When it's working, everything loads fine - but the service keeps dropping out at random. If there was an area fault, you'd think other people would be posting on here and other broadband forums about it. Can a Virgin employee clarify if there is a local fault, or is the new Hub 5 faulty? I've tried all the usual things such as power-cycling the Hub and reconnecting the cable input to no avail. I've also attached a ThinkBroadband monitor graph that I set up; you can see there have been many outages overnight. https://www.thinkbroadband.com/broadband/monitoring/quality/share/c41adb7d9924cc62ea67b6287f0e88c6cb40e6f455Views0likes3CommentsUnable to stream on 360; error CS2514
I am a fan of reality shows - things like Body Bizarre and My Cat from Hell. 90% of the time when I try to stream one of these shows on the 360, I either get a horribly corrupted picture or it just fails and gives the error CS2514. This has been happening for at least the last week or so. I have tried all the usual things such as resetting the box and disconnecting and reconnecting the cables to no avail. The shows DO play properly through the Virgin TV Go app; it’s just via the 360 that it’s having trouble. Is my box faulty or is there something wrong at Virgin’s end?40Views0likes1CommentDisable bottom banner while fast forwarding?
Sometimes I like to watch recorded programmes in fast forward, to find a certain part. When I do this on a 360 box, a large progress bar pops up at the bottom and obscures part of the TV picture (including subtitles on foreign language movies). It doesn't go away until I switch back to regular speed playback. Is there any way to disable this and make the whole picture visible while using fast forward or rewind? I've checked the settings, and there doesn't seem to be any option to disable banners or status overlays.53Views0likes1CommentLandline dead LS17
Since 7am today our landline has been totally dead. I get no dial tone, and if I try to call it from another phone the call just fails. No ringing, engaged tone or recorded message. Earlier today we were affected by outage F011684324, but the TV and Internet has now come back on. We are still on the old copper lines, and have not received any information as yet about switching over to Digital Voice. The status checker shows no problems with the telephone service. Is this an area fault or has the cable running to our house become damaged?36Views0likes3CommentsPixelation on Disney+
I have been watching various content on Disney Plus through a 360 box. Occasionally, the picture will corrupt and pixelate. If I rewind, the corruption is always at the exact same point of the programme. If I play the same programme on my Fire TV stick, the corruption does not occur at any point. Therefore it must be something to do with the Virgin hardware or software. Other channels and services do not suffer from this issue. Are other people having this problem?245Views0likes3CommentsRebooting a 360 box
Just two quick questions. Firstly, is there any option in the menus to reboot a 360 box without having to physically switch the power off and on? I can find a Factory Reset option, but don't really want to clear and delete everything. Secondly, about how often would you recommend rebooting the 360 box on average? Every week, every month, or only when something is wrong?1.2KViews0likes1CommentRe: Confusion about TV boxes on account
Thank you for clarifying this. I looked at the PDF version of the bill and it does indeed show a credit next to the TiVo Monthly Fee. For Television it only shows Mega TV and two 360 boxes. At present the 360 boxes are working as they should with no issues. I will be sure to get in touch if anything goes wrong.7.1KViews0likes0Comments