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Tom41's avatar
Tom41
Up to speed
29 days ago

Intermittent broadband LS17

On Friday we had an engineer visit and he replaced my Hub 3 with a Hub 5. Everything appeared to work properly. Since Saturday our Internet service has been intermittent. When it's working, everything loads fine - but the service keeps dropping out at random. If there was an area fault, you'd think other people would be posting on here and other broadband forums about it.

Can a Virgin employee clarify if there is a local fault, or is the new Hub 5 faulty? I've tried all the usual things such as power-cycling the Hub and reconnecting the cable input to no avail. I've also attached a ThinkBroadband monitor graph that I set up; you can see there have been many outages overnight.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c41adb7d9924cc62ea67b6287f0e88c6cb40e6f4

3 Replies

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Tom41 thanks for posting although we're sorry to hear of your concerns raised.

    We've looked into this and at the time of writing there appears to be no faults on the line, how are things for you now, have they improved?

    Many thanks

  • Tom41's avatar
    Tom41
    Up to speed
    25 days ago

    Thankfully things have improved considerably now. The problems only really affected me on Saturday night and Sunday morning. 

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      21 days ago

      Thanks for the update Tom41.

      We're pleased to hear that the services have since improved and do welcome you to return to our Community Forums if you require any further information or assistance.

      Thanks

      David_Bn