Wifi is 23Mbps - Agent have stopped responding. An absolute disgrace.
Disclaimer: The service status has been saying its fine, theres a nearly 1m clearance around the Hub and the cables are connected securely, only as of 18:01 today has it started saying there is 'intermittent signal in your area' but the speed has been awful since installation on the 1st. Virgin Media customer service is a joke. 3 days of trying to get in contact using the Whatsapp number - to no responses, the phone line which had me on hold before the connection dropped and, of course, the worlds most waste of time chat bot which I actually had the closest thing to, well anything, with. I have gone through that chat bot 8-10 times yesterday alone, each time it tells me to update my plan but I pay for 264Mb and I'm getting 23, more than -100% of what I pay for. After going through that it will occasionally put me through to an agent - after routinely failing to sign me in and/or fail to acknowledge that I was already signed in. The first agent asked 1 question then left, ater the second asked 2 questions and then stopped responding entirely for over and hour, so in a seperate tab I went through the whole process again - got another agent got 4 messages into the conversation before being left again, long enough that the chat open time (8am-8pm Mon-Sat, it is now Sunday) ended, very convenient. I've had this wifi since the 1st of July and i have never once had it go above 30 without using a booster, standing directly next to it and only using a single phone - exclusivley to run the speed test, and that went up to 42Mbps. This is a tiny 2 bed flat, and we both have to work and need a steady and stable wifi connection to do so which is why I chose to pay more for the 264Mb rather than just getting the cheapest option, and yet im getting not only less than the cheapest would provide but im getting less than the lowest average speed my friend get and they live in the middle of nowhere. Theres no excuse for this degree of failure from every side of the issue its ridiculous. Im not wasting time sat on hold just for the connection to die and I'm not hours just to have the chat close again. If anyone has an actual fucntional email so I can get in contact with an agent in writing that wont spontaneously clear at any given moment like the chat bot does, I would really appreciate if you could share it. Just to add because I'm so sick of hearing it from the AI chat bot - no I will not upgrade my plan you cant provide me what im already paying for why would I pay you more?? Frankly I dont want to pay you now - I'm literally not getting it, I'm having to use mobile data.Virgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.Paying for 1gig and getting 245kbps!!!
so I’m paying for the 1gig package have been for about 3months now… Iv never had 1gig speeds I have connect a LAN cable and tested like this… the most I have had is 820mb and now I’m currently getting 0.0301 and that is the hub 5 this is ridiculous when the company are advertising to be the fastest internet provider.. and this was tested on Sam knows real speedEmbarrassingly slow speed
My internet speed the last few weeks has been incredibly slow compared to what it was before. Typically I have been able to break at least 50mb/s on my computer but as of the last few weeks I can barely break 20mb/s with occasional dips to <10mb/s for considerable periods of time. I have gone through each step typically recommended on the status check website including: resetting the router, changing position and re-plugging. I've even tried alternative methods like changing my DNS IP on the computer to see if that was the issue but to no avail. If anyone could please look into my router for me I would really appreciate it. I can provide the name account holder and additional details if needed. I will also confirm that this is not an issue with my computer as the Wi-Fi is also very slow even when I'm right next to the router. FYI I use an ethernet cable. Mod Edit : Image removedPoor WiFi speed in every room!
I am currently on the M500 plan and have a broadband speed of 276.30mbps in the lounge where the WiFi box is. However as soon as I leave this room the speed drops to 39.36 downstairs and 3.42 upstairs. This is not sustainable. I have seen people able to get boosters free of charge due to virgin not offering the service set out. Does anyone know if this is a possibility or how I can fix the issue without paying an extra £10pm for each booster!Speed issues / Pods
Had a 1gig line installed two days ago… speed seems ok in all but one of the bedrooms, where my son has his PlayStation. Speed is typically around 10mb download, which is unusable. i have run tests on the virgin app to confirm this, however it is not clear how to get a ‘pod’ issued for a speed under the guaranteed minimum limit if 30mb. i have tried calling and end in an infinite loop of automated robots. Can any one help? There is nothing in the app I can see to order a pod. It just tells me to restart the router.Not getting speed I pay
I've been with Virgin Media for about a month now. I've moved into a new build house and this is currently my 2nd virgin media router in that time. I've done the samknows speedtest and the speed to the router is 1.1GB which is what I pay for. However, the speed from the router to the devices fluctuates massively and hasn't been any higher that 300mbps despite paying for 1.1GB. I understand that I will never truely get 1.1GB and would expect anything 800mbps> but I am getting no where near this speed. I've called Virgin Media 3 times regarding this, we have performed switching off/on, reset etc. An engineer has came out to change the router. At the time the engineer tested the speed which was 600mbps> and told me this should increase over time but it has not. I am out of ideas, can anyone recommend anything?Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.New customer and not impressed.
I just moved over from Sky (18 years) and I’m utterly shocked at the terrible broadband reliability of Virgin Media. My area is 21 and since my activation 3 weeks ago it’s been nothing but intermittent speed issues. Since activation, my area was flagged as having an issue by the Virgin Media service checker and yesterday evening I received a SMS saying area issue is resolved. I ran a few speeds tests shortly after and speeds were showing stable. This morning however it all went to crap, no broadband no TV. I can’t do any work and getting through to support is impossible via phone or web chat. I’m at my wits end with this incompetence and literally feel like ripping the hub from the wall!! I honestly think my area is over subscribed and not sure what Virgin Media can do about it.
