Broadband outage since 20.11.25 in HX7 - any insiders know why?
I’m in West Yorkshire (hX7) and my broadband has now been down since 20th November due to an outage in our area. Virgin Media keeps giving me daily “it’ll be fixed by X time” estimates, but every time the deadline passes the fix time just gets pushed back again. I finally got a fault reference (F012083365), but the automated text updates are now giving me completely unrealistic placeholder repair dates like 29/11/2025 and 01/12/2025, which obviously aren’t genuine engineer estimates. It feels like the system is just looping without any real update or engineer activity. I’ve spoken to WhatsApp support, web chat, and phone support, but I keep getting copy-paste answers like “an engineer is on their way” or “external damage by a foreign element,” with no actual detail about what’s happening or when it will realistically be resolved. Is anyone else in the area experiencing the same outage? Or does anyone here who works/has worked for Virgin Media know what this usually means? Is this the kind of long-term fault where they’re waiting on contractors or permits, or is it more likely that the job is stuck in their system? Any insight would be massively appreciated the lack of real communication is the most frustrating part.
Red light on hub
Hiya I’ve got a red light on my hub which no matter what I do won’t go away. I’m not sure if it’s impacting my WiFi as my connection keeps dropping when I’m on teams calls. I’ve done tests which says I should have a virgin wifi pod but I cannot find a way to order them anywhere. Any ideas? ThanksConstant red light on Hub
The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? ThanksVirgin media broadband outage GU14
Hello Virgin media has and outage since roughly Monday 22nd Sept in the GU14 area. Thursday 25th we were informed it was fixed. Everysince the fix we the Superhub switches to either flashing green or flashing red and the internet dropping out for most of the day until circa 7pm. Then working flawlessly in until the next morning until it cuts out at 9ish. I can only assume Can I get a bit more information on what is happening in the GU14 area - it seems the outage hasn't been totally resolved and there is work continuing. customer service doesn't really give much info apart from booking a technician and I can't see anything on status updates as it just states "you have a technician booked" Any help is my much appreciated as this issue is really driving us bonkers! Thank you
Red light on hub three
Hello there, I wonder if anyone can help. I have a three router and I am continually having to turn the power off and allow it to cool down. It has a red light on constantly. I have performed all the instructions that I have come across in previous post and had a chat with one of the virgin representatives. This is included doing a hard reset and a pinhole push for 30 seconds. I find this sometimes resolves the problem for a number of days and then it repeats the same issue and the Wi-Fi drops. The router is well ventilated and vertical but has a constant red light on it is not particularly hot to touch. Any advice or direct message from virgin media representative would be greatly appreciated. Looking on previous posts of the same manner it seems the hub may be faulty and require replacement. Many thanksJust lost internet, due to planned maintenance
I've just wasted 30 minutes on the phone to virgin which ended in arranging an engineer visit in 5 days to look at the cause of my outage. Just found out there are Virgin media guys round the corner doing work to the poles. Why don't Virgin warn customers that maintenance work is due to be carried out? I could have made arrangements to work somewhere else.
Dreaded Red Light On Hub. Useless Phone support.
I've had the dreaded constant red light on the Superhub 3 I have had for some years for at least two weeks. It may have been longer. After reading the advice given here I have tried all the possible solutions numerous times - 3 pinhole resets and even leaving the hub unplugged for an hour or so before restarting. Nothing removes the constant red light. I have experienced a couple of episodes of poor internet speeds and a brief outage - as low as 70 mbps on my Volt 500 package - but these have been intermittent. It was actually an episode of low speeds that caused me to notice the red light and read the forum threads on the issue in the first place. These threads have all resulted in the same advice from members and mods that the light indicates a potential overheating fault and the device needs to be replaced. I have spent a frustrating three or four days attempting to get this resolved over the phone, repeatedly being cut off mid-call. I have just ended a long call with a Virgin media telephone CS assistant - the third one I have called today, with the first call being made about four hours ago. They advised me that since their remote diagnostics show no issue with my connection that they cannot replace the hub. Unless the contradictory advice given numerous times on this forum is nonsense this is very alarming. I don't see how Virgin can rule out a potentially dangerous overheating fault simply by conducting remote diagnostics and then provide me with no alternative explanation for the sudden appearance of the constant red light. There must be a reason it has suddenly appeared and if there is any possibility it indicates a potential overheating issue how is this refusal to address the issue or explain why it has occurred supposed to leave me with any peace of mind? I am now faced with the prospect of unplugging my hub at night, or whenever I leave the room for any length of time just to achieve some degree of reassurance. As I explained I have carried out a pinhole reset three time and left the hub unplugged for a long time. There is no issue with ventilation. It has been in the same location for as long as I have had it - as I recall I received a Superhub 3 soon after they were first rolled out. Any advice will be gratefully received!