VOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.O2 and Virgin Mobile unwilling to repair my phone
I got my iPhone 14 Pro Deep Purple phone from Virgin Mobile date 4th January 2023 according to my contract - which was Early Bird, a contract I got specifically because the ability to upgrade early. The phone stopped working properly in October 2024. I told Apple first - they said they only have a warranty period of one year but Virgin and O2 should have a period of up to 2-3 years and my phone should be fixed free of charge due to it being a phone defect. There was no place for me to log into my Virgin Mobile so I reached out to O2. When I contacted them I was repeatedly told the phone is out of warranty and they cannot do anything about it and that I will be charged full price to repair it. My contract was taken out in January 2023 and I raised my issue in October 2024 - well within a two year warranty period. I need my contract to be honoured. Both Virgin Mobile and O2 are acting like it is not their problem. I've not been able to use my phone since October and have been paying for a phone contract that I haven't even been able to use. This is terrible! I am seriously considering switching service providers once this issue is resolved.New package deal
I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any helpO2 Volt Benefits not applied
I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. Can someone please assist in getting this sorted out.Virgin Media O2 ID
Hey, I am trying to manage my sim card but when I land at O2 I get a "You don’t have a Virgin Media O2 ID yet" message along with "Don’t worry - we’ll email you soon with an invitation to link your Virgin Media and O2 login details, which will create your new Virgin Media O2 ID." I have not received anything. What else do I need to do? Thanks, JJWill my mobile contract continue if my broadband contract ends?
Good morning, I've been with Virgin for my broadband for approx. 24 months now. Originally on an 18 month Black Friday deal which we extended for a further 18 months when it expired 6 months ago. I'm looking at adding an O2 sim to my package which comes with an 18 month contract in and of itself. My question is, what will happen billing wise when my broadband deal ends in a years time, but my mobile contract continues for 6 months after that? Will my mobile contract continue on at that same price independently of my broadband offer? I don't plan on leaving Virgin, but my broadband package costs will increase dramatically once the offer ends, and I don't want to be stuck paying those higher prices until the mobile contract ends too. Hope all that makes sense! Cheers.
Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank youVirgin O2 Volt Cancellation issue
In November 2021, I entered into an agreement with Virgin Media for a broadband connection, which included an O2 phone contract at a reduced cost. Unfortunately, due to complications during the broadband installation, the service had to be canceled. Regrettably, the cancellation process did not extend to the associated O2 phone contract, leading to me incurring charges beyond the initially agreed amount of £3 extra a month on my broadband and instead having to pay £15 a month which subsequently was raised to £19.64 for unknown reasons. Despite numerous attempts to resolve this issue over the past two years, the O2 phone contract remained active. This has resulted in me paying more than initially agreed upon, a situation that has negatively impacted my credit history due to a failed payment when I first attempted to cancel the service. My concern is no query I have took up with o2 in the recent or distant past has ever been addressed. This includes someone using my details for over 4 years and the numerous attempts I’ve made in order to get this contract cancelled. When contacting o2 I get told it’s a virgin problems and when contacting virgin I get told it’s an o2 problem. My last call I was told it was an o2 360 problem yet I was still unable to get anything resolved. To top this off I called to cancel my contract on the 18th of January and this wasn’t actioned which resulted in me having late payments on my account. I attempted via chat 3/4 times and was again told this was done before eventually managing to cancel through Twitter or X as it’s currently known. This has negatively impacted my credit rating. To clarify, I have never used or even activated this sim! I want to emphasize the urgency and severity of this matter. Not only have I been financially burdened, but the consequences extend to a negative impact on my credit history which has affected credit applications and hindered me since. I have no escalated this to the ombudsman and if that fails I will go down the small claims court route which I’m reluctant to because I don’t believe any refund I will get via small claim can compensate for the time and stress this has caused me. I am also owed money by virgin that they will not release even though they have stipulated that this is owed to me. Has anyone had this experience or does anyone have any advice that can help?
