Hi Mattshan 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear you have some concerns and need some clarity following your package change conversation with us. I will do my best to answer these questions for you in the same format you've posted them.
1) My VM should show the package once it is active and live. Depending on the changes you've made as part of your new package this can take anywhere between 24hours to 30 days. As you are waiting for some new equipment, we'd usually advise at the very least it will be after it has arrived. It's also worth mentioning that My VM can take a little time to catch up with our internal systems once the change goes through.
2) All packages and contracts are subject to an annual price rise. The terms of this are laid out within your package, and T&C's 👉 https://virg.in/legals . Our sincerest apologies for any confusion surrounding this. We'd like to investigate what happened here and ensure there's some internal feedback and change implemented so we can ensure this doesn't happen again. I will send you a PM to confirm a few details, along with when the conversation took place so we can investigate this further.
3) Whilst we are partnered with O2, any services provided by them are with O2 directly. This means no information regarding your O2 SIM will appear on your My VM account 👉 virg.in/myVM and the services with O2 are billed completely separately. If you are looking to change or manage your O2 services, you will need to contact them directly. You can do this via any of the methods listed here 👉 Contact O2, 📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline.
4) In terms of the Disney + Subscription, you should receive an activation email to activate the service. If this was a deal or offer via O2 Priority �� https://priority.o2.co.uk/ you may need to chase this with them directly. Or just let me know in our PM conversation and I will offer further support.
5) If you ever need to get in touch with us directly for any issues, you can do so via Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp: 07803089684 or here on the 💻Forums: https://virg.in/VMforums
You can find my PM offering further support with points 2 and 4 in your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 👋
