Residential address registered as business
Hi, I have been told my address is currently registered as a business address. It’s a 5 bedroom detached property, there is no business here. Customer service and sales have said that they can manually override this, (which is what they have done in the past as there is Virgin HBB and tv currently live at the address), but I would really rather it be changed to residential to avoid having to jump through these hoops! Thanks, EmmaEmail address linked to old account
I have just rejoined Virgin Media. I am still using the same email address as my old account. This therefore means that every time I login to My Virgin Media App I’m met with my old deactivated account meaning I can’t make an changes, or see any of my new account details or package contents. Can you help please?12Views0likes1CommentHome Move - Virgin Media signed me up to a new contract without my consent
Bit miffed as today I found out VM have signed me up to a new contract without my consent when I moved the existing service to a new house. I’ve been reading several similar threads on this website and sadly it looks like there are lots of people that have had this happen to them over the past few years. I submitted a request on the 17th Dec via the website to move my existing service to a new property. I originally took out my contract on 8th Nov 2024 for a duration of 18 months, meaning my contract is supposed to end on the 7th May 2026. I also called and spoke to customer services on 18th Dec to confirm the contract end date, which was confirmed as 7th May 2026 and declined to start a new contract. My old property was disconnected on 21st Dec 2025 and new one up and running on 22nd Dec 2025. I did not change my package, just the address. Today I discovered that VM have started a new 18-month contract at my new address, paying a lot more than I would have ever agreed after the promotional period is over (in May 2026). All of this was done without my consent!! I called the customer services and was then transferred to the home movers line, only to be told I need to pay a disconnection fee of over £1000 because VM put me on a new contract without my consent. The lady I spoke to, although polite, was absolutely useless and sadly I have no faith that she will resolve this for me. Seeing as various people have had this exact same problem, I thought it would be worth a shot to reach out via here for assistance. All I want is for VM to honour my initial contract, which should be expiring in May 2026. Thanks in advance, VictoriaSolved98Views0likes8CommentsDisconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow either105Views0likes3CommentsInternet and TV drop out since December
I’m hoping someone from Virgin Media can help as this issue is still ongoing. My broadband and TV services have been repeatedly dropping out since the end of December. An engineer attended on Saturday (after I waited in for the appointment) and advised that there is a signal issue affecting my property and the four neighbouring houses. I was told this was a known fault and that it would be fixed right away. Unfortunately, nothing has changed and the broadband and TV are still dropping out just as before. This has now been going on for several weeks and is extremely frustrating. We have kids in the house and they are going crazy without a reliable internet connection, especially when the issue was already acknowledged as an area-wide fault. Can someone please: Confirm what the fault actually is Advise when it will be properly resolved Confirm whether this has been logged as an area/network issue Happy to provide account details via private message if needed. Thanks.23Views0likes0CommentsHacked Netflix account
Hi looking for any advice? I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked? RegardsSolved225Views0likes13CommentsMemorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin media95Views0likes4CommentsCan't log into My VM - "Oops, looks like something's gone wrong on our side. Please try again"
It's been three months since my broadband was set up but I still can't log into my virgin media account, no matter what computer, browser or mobile I use I get the error message "Oops, looks like something's gone wrong on our side. Please try again" I have called up virgin media support team about 10 times with three different support tickets raised and each time they said they would call me back, which they have failed to do every single time. Does anyone have a solution to this problem?40Views0likes1Comment