Constant red light on Hub
The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? Thanks8Views0likes1CommentLatency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?87Views0likes12CommentsBlueyonder Account not recognised
I am unable to login to my Virgin Media Account. My email is a blueyonder one and this is not recognised as a valid email addressI anymore. I have created a VirginMedia02 ID (with the intention of linking my blueyonder email address), but when I try linking my Virgin Media Account to the VMO2 id, it prompts me to provide account details, but it says that my account is not recognised. So I am left with no way of logging into my account. I am unable to setup my blueyonder email on Outlook because I cannot get a app specific password. Please can someone share how I can access my blueyonder account, and how I can add the blueyonder email address. This is a mess!Intermittent Signal in your area loop
On I think the 9th of October I noticed some serious spiking of ping when playing games on my PC, connected via Ethernet, also issues with other devices connected via WiFi such as my PS5 and IPhone. I figured id check the area status and got the "Intermittent Signal in your area" and it says were looking into it check back in 24 hours blah blah blah. Well its been over 10 days and its gotten worse if anything. Im not super techy when it comes to diagnosing internet problems but using Discords ping box I can see constant packet loss of sometimes 95% which I cant imagine is supposed to happen and my "ms" usually sits around 23ms but every 5 seconds it will spike to around 50ms so yeh something is very wrong and nothing is being done about it. Not to mention the fact that trying to book an engineer visit a bunch of mind numbing hoops.144Views0likes15CommentsNot getting no were near the amount of MBPS i am meant to get
So recently noticed when i have been downloading games etc on my PC i have been getting roughly 8MBPS, i am paying for M250 Which says i should receive around that, but im getting no were near that.. Im running wired not wireless so should have quicker speeds52Views0likes5CommentsTidying external and exposed cables on apartment building
Hi there, I was wondering if virgin media send engineers to tidy external and exposed cables on the outside of houses/flats? As in the building I live in, virgin coax fibre cables have been added over the years as residents have signed up to virgin media. However this piecemeal approach means too many wires are connected into single wall boxes along the building, with damaged/missing brown protective boxes/boxes zip tied etc. See photos attached, looks rubbish. Could do with replacing some boxes/rewiring connectors and tidying the cable runs as exposed connections will get damaged/weathered, cables can fall/be tripped over etc. based in Redland, Bristol, UKNew contract not showing in my account
My contract was coming to an end so I renewed with a deal that was offered to me on the app. This was on the 15th September, and I received 3 emails confirming the change (one with the order summary, one with the contract, and one final email confirming the changes and my new monthly bill of £27.75). A month later, the changes still aren't showing in my account and it states my monthly bill is £65.97. I spoke to someone on the live chat yesterday who said the updates had been applied to my account but they don't usually take a month to show. How can I check that the new contract I signed up for is in place? Ideally before I am overcharged?Solved56Views0likes3CommentsNew Build Property
I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team who have been incredibly unhelpful and keep telling me to register my interest, which I did 7 months ago. The house next door is servicable (existing build). The sales department have said they are unable to connect me to anyone who can help or unable to send an engineer without placing an order, which they can't do as the system says no. There must be a way around this. We have been in this property for 7 months and not getting anywhere!Have I been scammed?
I have purchased a bundle which includes a Hisense smart TV as an incentive (have to say it was a big reason why I opted for Virgin Media in the first place), but there is absolutely no sign of the TV! I was told it’ll be delivered 45 days after installation, then 55 days, and we are now 75+ days and I’ve still not had it delivered. I’ve tried to speak on the live chat and just get told that the “back end team is working on it” and someone will be in touch within 48-72 hours, but countless 48-72 hour periods go by and there is no communication whatsoever. This is the worst customer service experience I have ever received, to the point where I am starting to think I have been scammed!! Has anyone else experienced this problem?54Views0likes5CommentsAccepted renewal offer online 2 weeks ago, no sign of it in account & no contract received.
Hi, I accepted an online offer on the 29/09/25. I received 2 emails, one with an order reference number, and another with two pre contract documents. There's been nothing since. I checked the account to see if there has been any progress and nothing. We have actually just had a bill generated with the higher cost of our old contract. The contract is due to run out in the coming days. I hoped the online process was going to be a lot easier, and I was happy with what I've been offered, but now I'm stressed. Can any of the Forum Team help me?86Views0likes3Comments