Issues with Subsidiary Email Account and O2 ID
Hello. I'm having trouble accessing my email address in a situation similarly but not entirely like what happened in the post by UsingBlueyonder. I have a subsidiary email address. It's linked to my father's Virgin Media account. My subsidiary email address was made years ago, back when they ended with ntlworld. I've had on-and-off issues with accessing it for years, but each time, they get temporarily resolved. I had one of these issues back around April. It was solved through a series of phone calls resulting in my subsidiary ntlworld email address becoming accessible through logging into Virgin Media with a Gmail account and the associated Gmail password. In June, Virgin Media sent me an email saying that they were going to change how I log in. They said to use my Virgin Media email address and my current password. I've now been forcibly logged out of Virgin Media and requested to make an O2 ID. I tried my ntlworld address and my Gmail password and it didn't work. I tried my Gmail address and Gmail password and it sent me to make an O2 ID. During this, it requested the account information - account number, location, and surname - of our Virgin Media account. I filled this in, and it has located an email associated with this Virgin Media account that is not the one I was trying to log in with - namely, my father's email address, which is the primary address I mentioned previously. At this point, hopefully like in the post linked above, it has asked me something about a transfer. Please, could somebody explain to me as if I am incredibly poor at understanding things, how to proceed? Does it seem as if I am following these instructions correctly? Or am I about to make a random O2 ID and link it to our Virgin Media account, leaving my subsidiary email address in a state of continued inaccessibility? Do I proceed with this ominous "transfer"? Will this somehow combine mine and my father's email addresses into one franken address that ruins both of our lives simultaneously? Is this "transfer" what the OP of the post I linked did, which seemed to work, or did they do something else which I have been unable to isolate in the instructions given to them? I am sorry for the novel length question. I am beside myself with misery and am due for an important email within 24 hours. Thanks in advance for any help.
Password reset
We have been customers for a long time... My wife and I both have blueyonder.co.uk email accounts. As account holder, I initially set up sub-accounts (email addresses) for my wife and each of our children. I used to be able to see these and manage passwords (in fact originally, only I could do this - they couldn't manage their own accounts). I cannot find this page anywhere on my account details. My wife has a new laptop, and cannot remember her email password (not something you use very often when emails are synched onto a computer) but we can't find a way to either recover or reset this. The account is still active and on her iPad, but it doesn't show the password. Any help and advice?? Thank you!
Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?Ntlworld email
Hi, I have just realised I still have an Ntlworld email that seems to still be receiving messages. There’s a lot of junk in there and it’s been years since I used it so for security, I just want it fully closed down. I don’t recall the log in details but can still access from my phone. Does anyone know how to just fully shut it down? I haven’t been a virgin media customer for year so I’m surprised the account still exists! thanksNTLWorld email deactivation request
I have recently become the victim of a data breach where my passwords for many of my online accounts were leaked on the dark web. Yesterday I lost access to my NTLWorld email account which I have been using as my main email address for many years. After browsing this forum I have become aware that VM are now deactivating orphaned NTLWorld email accounts. I would like to confirm that my loss of access is due to the account being deactivated and not the account being compromised. If it has not been deactivated I would like to request that it is as I no longer have access. Please can someone advise.Nightmare caused by Blueyonder Email and VM!
We signed up for Virgin Media about 10 years ago. I have been pleased with their broadband in terms of speed (as it was always Full Fibre here and No copper - yes). They gave me the Email maiThese-lto:G***@blueyonder.co.uk and for my wife mailto:S***@blueyonder.co.uk These are for example. To access the account change passwords I used G email no probs. Then when Web mail access came out they put me on a mailto:GM***@virginmedia.com Email this was not the account holder had to BYonder!! And if I read my mail on G @ BY it was the same as mailto:S***@BY. My wife has a new laptop so moving Email over to it on Office 365 copilot Outlook (client). Thats been changed and is unhelpful. But I can't find the password. (I use a password manager but this was all set up before that). I ring up Help Desk via their automated what do you want Broadband TV etc. Finally get through that and Help desk say this BY account is not connected. Eventually after a morning I get on to a WhatsApp Chat. And they have raised a ticket PO number. But it will take 3 -8 days to respond and they do not talk directly to users. However they have changed the ID of the account holder from a BY email to my VM email. I can access the account and read my Virgin Email. But a brief break from the dialogue. I don't view VM as a comms company they are in entertainment TV and all that jazz. And some time ago they lost Email for about 10 days!! So I decided enough was enough I have my own domain name (only costs a small amount). Went to another company and pay for domain support and Email.) There are rumours?? That VM will drop all blueyonder Email support (and some others). When I started to tell my wife that she may have to change Email address - she wasn't very happy. I would make a formal complaint but I don't feel Virgin Media are listening to their users or helping us. Getting through the on-line phone help desk is a nightmare.Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??
