Email Access Problem
I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !Email not working for a month - told it can't be fixed
I've been with Virgin for over 25 years and have been pretty happy up until now. My wife and I both have blueyonder email addresses which we have used for that long - and basically everything we do is registered with them. On 14/11 in the morning she got a popup saying her password was wrong and she hasn't been able to check her email since. I left it a day and when it still didn't work spent a few hours on the phone to support - they couldn't do anything and said they would get back to me within 5 days. It's now been over a month and despite wasting hours on the phone and chat multiple times I haven't got anywhere. The last person said it wasn't fixable and that was it, and I could speak to anyone else. A few weeks ago I had 2 calls back when I was busy at work - the second one said because I didn't answer they would close the file. There wasn't a number I could call back and starting again didn't get me anywhere. I raised a complaint on 5/12 hoping someone would get back to me but that hasn't been replied to either. I was told the address exists at one point - but I can't reset the password - when I log in it says it's locked. Is there anything else we can do? This is causing huge amounts of hassle - it's really difficult to change the email address on anything when you can't access the email it's linked to.Email connection on Samsung Tab A stopped working - unable to re-connect
My VM account has a number of email accounts which all work fine on my PC. The one set up for my wife has stopped working on her tablet (software is Android 14). Her phone still connects to the VM email and a gmail account on this tab also works fine. I checked the settings on the Tab and they were exactly the same as the phone. I have also created a new connection using Em Client App with the settings shown on the VM document explaining how to connect a new app - I used the app password I created earlier this year, but the connection failed. Do I have to create a new password? I am reluctant to do this as the VM info states that I then have to update all the existing apps and don't want to risk them also failing !! Can someone tell what I am doing wrong? Thanks, Ken I
How to delete old Blueyonder email addresses
Hello, It has been some years since I left Virgin Media. I closed my account at the time so am unable to log in. Also, I no longer use the @blueyonder email accounts (mine and my husband). However, the email accounts still appear to be active as we have received messages forwarded to our new email accounts. How can I get the old email addresses deleted as I am having difficulty contacting Virgin Media directly due to not having an account? Thanks.Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind Regards
Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.