Cannot access Ntlworld email due to not being main VM account holder
Hi All, Since first thing yesterday I’ve not been able to access my Ntlworld email account, that was working perfectly via mail2.virginmedia web mail until the end of last weekend. I have created a brand new, unannounced change of log in system Virgin O2 ID that has no problems logging in. The barrier appears in that I have an Ntlworld email account but I am not the main Virgin Media account holder. The only interaction I have with My Virgin Media is to use webmail for my Ntlworld address. I cannot go ahead and link the above main Virgin Media account to my new VMO2 ID due to the above set up, as this would remove access from the main account holder due to it being a transfer. I am now completely blocked from my Ntlworld email account, and cannot change the password on this account due to a password reset request giving an endless spinning timer with “Processing Request”. Is the above all part parcel of wider ongoing technical problems with VM accounts and log ins or a specific Ntlworld email issue due to this sudden complete roll out of a new log in system first thing Monday? Thanks TomCreating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!Issue Linking Virgin Media Account to Virgin Media O2 ID Account.
Below taken from a previous discussion on this forum but as it's the exact same issue and they explained it well I've stolen it. Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!
Email no longer working
My son uses an email account connected to my virgin media account. Has had it a few years. For some reason he can no longer use it and when he signs in it says his email isn’t linked to an account. If we try to link it to my virgin media account it try’s to replace my email address. any help pleaseNo Access to NTLWorld Web Mail
I am a paying customer of Virgin Media and "NTLWorld.com" is my main email account. I would normally have access to "NTLWorld.com" emails in two ways: - via the Thunderbird email client installed on an old WIN10 desktop PC (perfect access to the "NTLWorld.com" emails as we 'speak'...!) - via "NTLWorld.com" WEB MAIL on the said old PC and an old WIN10 laptop Sadly the access to the WEB MAIL has stopped working 9-10 weeks ago showing the same one-word message 'FORBIDDEN'. I've tested repeatedly my old PC and my equally old WIN10 laptop plus two borrowed WIN11 laptops... getting the same failure message, the word 'FORBIDDEN'. How did I proceed to the web mail page? I get to My Virgin Media page and I sign in with My VM username and password... then I go to Quick Links and choose Virgin Media Mail and this should open my Virgin Media web mail inbox... but it doesn't and I only get a blank page with just this word, FORBIDDEN, within 4-5 seconds. As I will have to replace both Win10 machines before October (Windows 10 will stop being supported by Microsoft) with a WIN11 laptop I would like to get access to my NTLWorld emails via NTLWorld Web Mail only. Does anyone know what is the problem with the access to the NTLWorld Web Mail? Please HELP.Repeated Issues With Email
I've been with Virgin since 1998; since when it was NTL. My ntlworld.com suffix email account has a large archive of important emails. Last year, in reply to a query, I was told by an operator that my emails had all been deleted and my account closed. This obviously wasn't true, it just seemed like spitefulness on behalf of the operator ,and another operator and a 2 hour phone call restored them. Now my "ntlworld.com" suffix required me to use a hotmail suffix to access my virgin emails. A week ago, I received an email full of grammatical errors telling me I would no longer be able to use this means of logging in. The grammatical errors made it look like a hoax email and I reported it to the Virgin O2 phishing email. It wasn't a hoax and once more I'm locked out. Since then, I've spoken to 3 different operators and done exactly the same thing, each time; each time exhausting another external email's power of proxy. Once I even tried to set up an alternative o2.com suffixed email on my own and guess what? I got locked out again. Anyone would think that Virgin/O2 want us all to abandon our email accounts. I'm persuaded to leave Virgin/O2 entirely
Blocklist not working
I suddenly can't add email addresses to blocklist. I had to empty the blocklist a few weeks ago as full since this I cannot add anything. I waited to see if resolved but I still can't access. I can click on the 3 lines on email , choose email to block, when get to box asking to add to blocklist, I can click Add, but nothing happens, I end up having to cancel. I access webmail via browser, I’ve deleted cookies etc thanks Jill izzy110 asked the same question 10 months ago - I can’t see a resolution was posted blocklist not working Hi all, Trying to find out why I’m unable to add certain emails to blocklist. It was working fine but currently when I select add to blocklist the add button just stays in a greyed out state. I have to cancel it to be able to carry on. It used to say the email has been added to list. Currently the list I had is empty and vanished. There is no message that the list is full, just doesn’t allow me to add.Virgin media treating church emails as spam
I administer a church website with a .church domain and we're having problems with emails being sent to blueyonder addresses, which Virgin Media is treating as spam. All of our setup looks fine (SPF, DMARC and DKIM all looking good using MXToolbox). The only emails that seem to get through are plain text with just one short line of text. Anything more is treated as spam. Any ideas?Mail being blocked
Hello, We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk. I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues. I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction. Thank you!Can't verify my email
I'm trying to update the email address on my account but the 'Verify Your Email' link that comes through takes me to a sign in page and there's no option to verify. If I try to sign in it just says you haven't verified your email yet. After reading some other forum posts I thought it might just time out very quickly but I clicked the link within 60 seconds of it coming through and it still doesn't work. I've also tried using various browsers, clearing my cache history etc but stuck in this cycle of not being able to verify my email. Please help!