Intermittent Signal for 3 weeks
Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on the Volt 1 Gig package with a Hub 5 and Flex TV. The online test keeps saying intermittent fault in the area, and that the connection will be monitored for 24 hours - but after 24 hours I get a message saying all is fine. If I re-run the test the cycle repeats with the intermittent signal message then all is fine after 24 hours. I have rebooted and also reset the hub. I was able to get an engineer booked for this Friday, but can anyone advise on this and any other steps that might help as it is interfering with my work. Friday was the earliest I could book due to work also. I have attached a screenshot of my Broadband Quality Monitor from today - it is is looking like this every day: [MOD - Image removed due to IP address]
Never ending fault!
Fault ref: F011978110 Been going for nearly 7 weeks now, they just keep pushing the date back further and further. CB8 postcode. WiFi intermittent, keeps cutting me out of Teams calls all day at home. I've complained about it twice via WhatsApp, with no resolve. What is this fault? There's no information about it other than it's a fault. I'm at my wits end with it now, just renewed my contract with Virgin before this happened, wish I hadn't now!Red light on hub
Hiya I’ve got a red light on my hub which no matter what I do won’t go away. I’m not sure if it’s impacting my WiFi as my connection keeps dropping when I’m on teams calls. I’ve done tests which says I should have a virgin wifi pod but I cannot find a way to order them anywhere. Any ideas? Thanks
Old router location, options for moving or improving wifi coverage.
I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top. Downstairs where the V6 box is the connection seems to be getting worse. There is a bit of a dead spot downstairs too. 2 WiFi Pods don't seem to make much difference, plus there are limited plug location options in this older house. 1 WiFi Pod is plugged in on the landing pretty much directly below the router on the landing above which I thought would be a great place for it. For a while an extra V6 box was installed on the middle floor, the cable is still there, would I be able to move the Superhub to this, or would that cable now be dead. Although this location is on the middle floor, it is less central and in a room surrounded by brick walls and a closed door. I would also need a way to run a very long ethernet to it as the solar inverter is currently plugged into the Superhub (it has not got WiFi) On M500, would a Superhub 5 have better coverage if Virgin give this on M500. Any tips would be great! Thanks.Unrecognisable Router Password Character
I must admit that some of the symbols look very odd. For example what looks like a lower case e on closer inspection doesn't look like a lower case e at all. It's definitely not a zero as I have tried that without any success. Any ideas what the character is?Urgent Installation Help Needed!
Hello, Apologies in advance for the long post, but I am facing what has been an incredibly long and complicated process. I placed an order for broadband in June and no issues regarding installation were flagged. Our installation was then booked in for the 15th September, and everything seemed fine. Roll around 15th September, an engineer comes round to complete our installation and we are told he cannot do so as we require wayleave from our neighbour. Immediately after this, Virgin cancelled our account with no warning. Fortunately, our neighbour agreed to give us wayleave, however the Residential Wayleave Team at Virgin were incredibly uncooperative and said that as our account had been cancelled, they couldn’t proceed with the wayleave request and that I’d need to contact Customer Service to book a new installation. When I contacted Customer Service, they then said that they couldn’t book an installation as it required wayleave which created a deadlock. After many hours on the phone to Customer Service, we eventually got this resolved and we had a new installation booked in for October 9th, tomorrow, and we assured relentlessly that it would go ahead with no further issues. Ahead of the installation tomorrow, we were told that work would need to be done to the property in advance to allow the engineer to complete the installation on the 9th October. This was due to happen last week, then was rescheduled to the October 5th, then rescheduled to the October 6th, then rescheduled to the October 7th, then rescheduled to today (October 8th), but no-one has shown up. We have also received zero communication either by text, call, or email about when this necessary work will happen. It’s only when we call. For example, earlier today I called yet again to confirm that the work would be completed today and I was assured it would do. I was given a specific window of 18:30 - 19:35 for the work to be completed, and the Engineer's Tech ID which was 47842. As expected, no-one turned up again. I also received a call from Virgin Media saying that our installation date had been moved to the 1st November due to ‘extra essential work’ needing to be done outside the property. Following this, I immediately rang up Virgin Media, explained the situation again for the millionth time, and the gentleman in the Pre-Installation team moved the installation to the 23rd October. He also submitted a ‘Code Escalation’ form to escalate the issue further. Despite this, I have absolutely no confidence that this installation is going to go ahead, and I am appalled and baffled at the absolute lack of communication as to when this work will go ahead, as well as the complete lack of accountability for confirmed appointment times. If I do not receive any help soon, I will be making an official complaint with Virgin Media, as well as an official complaint to OFCOM and/or the Communications and Internet Services Adjudication Scheme, and also the Communications Ombudsman as this is totally unacceptable. Please can someone urgently help me resolve this issue, or at the minimum provide some advice on how I proceed as I am at my wit's end and simply want my WiFi installed!