Forum Discussion

DavidPy's avatar
DavidPy
On our wavelength
6 days ago

Hub 4 stuck

Hi All,

My Hub 4 isn't connecting to the internet 

It flashes white, then blue, then goes off and then starts again.

Virgin can send an engineer on Friday but I work from home 90% of the time so this is an issue.

I've read a hard restart may fix but I'm cautious as wouldn't virgin tell me to do that if it's the correct course of action, or is it just they prefer send an engineer?

Looking for advice on whether I should try a hard reset and if so how do I do it?

Thanks for reading, any advice welcome 

broadand
Hub 4
Hub 4.0
WIFI

6 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    5 days ago

    The VM engineer is booked, I'd now focus on getting the day job moving again.

    Connect your business mobile to your office laptop with a USB cable or perhaps via a Hotspot and you have a functioning Plan B to cover  few days of down time.

    • DavidPy's avatar
      DavidPy
      On our wavelength
      5 days ago

      Thanks, that makes sense, if I could have sped up the fix it was worth considering but I have other options to get online for work which are not ideal but possible.

      It shows me how reliant on internet we have become, even ten years ago it wouldn't have made this impact, no TVs work apart from 1, smart plugs, cannot alter my heating etc. madness!!

      Currently in a well known coffee shop using their internet 👍

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        3 days ago

        Hi DavidPy, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having issues with your Hub. You've mentioned in your post that you have a visit booked for today. Please let us know how this goes.

        Many thanks,