Forum Discussion

fgtfljoy's avatar
fgtfljoy
Settling in
24 days ago

See 403 forbidden only with Virgin wifi for a ticket website

I want to buy concert tickets from Melon Ticket Global, which is a legal ticketing website in South Korea. I can open the website with my data or with other providers' wifi, but can't open it with the Virgin Media wifi, which is also my home wifi. I saw "403 Forbidden" when I tried to access it with Virgin. Unluckily, I can't use my data inside my flat, thanks to the concrete building :( 

I think this might be due to that Virgin Media uses its own DNS address. I tried to change my home wifi's DNS to public IPs (Google, Cloudflare), but it still didn't work. I used NordVPN at home, still not working. I kind of doubt that Virgin Media forces me to use its own DNS.

Maybe I'm asking too much, but I do feel very inconvenient to go outside to access the website. And I'm still not sure it's Virgin Media banning Melon Ticket Global, or the other way around.

Broadband
Internet
WIFI

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    23 days ago

    We also get  403 Forbidden via VM, this is not a DNS issue.

    The 403 error is being returned by the web server for this site.

     

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    21 days ago

    Hi fgtfljoy 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear you are having some difficulties accessing a website. 

    Is it this one 👉 https://gaccounts.melon.com/ticketGlobal/join and do you have issues when getting through the login page? 
    If you can please post the exact webpage rather than a hyperlink, we can get this raised if needed! Thanks for your patience and co-operation in the meantime. 🌞

      • Deepak_S's avatar
        Deepak_S
        Icon for Forum Team rankForum Team
        15 days ago

        Hi Fgtfljoy, we’re really sorry to hear about the trouble accessing Melon Ticket Global on your Virgin Media connection. We completely understand how frustrating that must be, especially when you’re trying to buy tickets.

         

        Unfortunately, there are certain websites that Virgin Media restricts, and this applies to all customers with no exceptions. There are certain sites that will be blocked as part of a court order (more info here) and in these circumstances we cannot do anything as we're legally required to block them. 
         

        If you can't access it via a different IP address, then it's likely a site related issue. If they you connect via a different IP address, it would mean the IP address is likely blacklisted. As you mentioned, however, you can still access the site using mobile data or an alternative Wi-Fi connection, so if that works for you, please feel free to continue that way.

         

        Thank you so much for your understanding, and we appreciate you taking the time to share this with us 🙂