Constantly logging me out of on demand services
Hi ,over the last week my box has constantly been asking me to login to every on-demand service via my phone , netflix , 4od , iplayer , everytime I try to watch something on my TV . If I reboot the box then its fine for a couple of hours , but later that day the same thing will happen again , I'll have to take a photo of QR codes multiple times to watch things . If I dont it wont let me into the service or I'll get an error message saying the app is not available temporarily eg on netflix . How do I fix this please ,I tried ringing up earlier but after 20 minutes on the phone being passed from various bot to bot and not speaking to any humans whatsoever I gave up .No sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?My 360 box keeps losing my recordings and app log-ins
I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings. That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in. I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back? Please help asap!Second box recordings continually buffer
I've seen a few discussions similar to this issue, but some have just tailed off and others look like they may have switched to DM - I've not seen it be successfully resolved, but hoping there is a magic cure somewhere. Last year we 'upgraded' our virgin TV V6 box to the 360 thing, and had our upstairs multiroom box changed to one of the slimmer box versions, I think people call it the 'slave' box. This second box is almost unusable when it comes to recordings. It is constantly buffering every 10-15 seconds, often tells me the system is too busy etc. I've run WiFi speed checks via the connect app, all OK. I have a firestick up here using the same connections, all OK. The apps on the same box all work OK! The only element that has an issue with the WiFi capacity is the recording. Oh, and the virgin TV Go app which is just as poor and flaky as the second box and also constantly claims there are issues with the WiFi. It seems like this is just shoddy products? We have no ethernet cable running up to the bedroom, and I'm slightly loathe to run a cable all the way up. But it seems like this 'upgrade' is actually rubbish and a poorer service. Has anyone been able to actually resolve this issue whilst still connecting via WiFi?
Virgin TV360
Hello! We recently upgraded our V6 TiVo to the new 360 software. Relatively impressed with it, but have an annoying issue. At night, we turn our TV off & place the box into standby (red light). In the morning, there is no light on the box at all. When switching on the box either via the remote or the button on the box, usually it all springs to life & the box works normally - but there is no white light. Only switching the box off from the mains then back on cures this. Surely, when switching on the light should return? I've checked the settings and changed standby timer to 24 hours, but this still happens. Any suggestions?Mythbusters Ch251 Keeps Hanging
I have an issue with on demand channel 251 which is Mythbusters. This issue has only started recently in the last few months The issue is not the programme stream which itself is fine. Solid picture and sound. However the issue is when when the stream cuts to the end of an episode or the adverts/break, everything freezes and it doesn’t return. Sometimes it’s a blank screen (when going to adverts or break) or the last image from the programme (copyright etc) and then after a while the screen goes blank. If I immediately return to normal TV and then immediately select 251 again the stream starts (in the adverts or break usually if the programme hasn’t restarted) and is then fine again until the next advert/break or programme end, when it hangs again. All other on demand channels are unaffected when going to breaks or adverts etc such as Ch253 Eggheads. I’ve tried restarting my TV360 box but that makes no difference. It’s connected to my TPlink Deco mesh router via Ethernet and the Virgin V3 box is in modem only mode. All other internet access, streaming etc is fine and I’m on the 250 package. Anybody got any ideas what’s going wrong? Kind Regards RadarSky Plus
I have been unable to watch sky plus on the VM Platform. I have contacted Virgin Media and spoken to someone in the technical dept, they are investigating it. They told me to switch off the TV360 box. Then they booked a Technician to come to my house on 4 Feb. Subsequently I was called to say the appointment for the technician to attend had been cancelled. I’ve been informed that I should wait another 72 hours for the issue to be resolved.