Scheduled recording
Hi I have had 3 360 but had 2 of them replaced at the weekend so now have one 360 and two of the stream boxes. Since they have been fitted all our schedules for recording are not working it asks me to subscribe to view them? I believe they are linked to the removed boxes I have factory reset the 360 box and it now shows I have 0% recordings but the old schedule recordings are still showing and will not delete. On my go app it still shows my old 360 boxes so I think these need to be removed off my system. I have reached out to the call centre but I don't think they understood what I was saying. Any advice on how to remove the old 360 boxes off the one I still haveTV box inside a cabinet.....
Hi all, I want to put my TV box inside a cabinet but imagine the remote won't work I less I leave the cabinet door open. I remember this issue years ago with Sky and I managed to get a 'magic eye' which enabled me to connect and receiver for the remote. Do VM do something similar? Or any other ideas on what I could do? Thanks š
Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. Capantv360 upgrade
Hi there, I don't have any issues as such I'm just curious about some things. I upgraded May this year, 2025. It took some time for the channels to settle but that was because of a new router. I'm simply curious about how to retrieve delete recordings like the old system (if possible) and why it states 97% recording space left unless I'm reading it wrong. I have to say I have quite a few recordings but admit I have received a message on the telly saying 'you're almost out of storage space'. Is there a video demo for all features? Many thanks.Replacement TV Box
Hi there, Bit of an unusual one, I signed up around two years ago purely for the 1GB internet package. At the time, I was advised that taking it with TV worked out cheaper, so I agreed. However, I never received a TV box when my router arrived. I didnāt chase it up at the time as I mainly use my smart TV, but now that my renewal has come around, Iād like to finally get what Iāve been paying for. Iāve been getting a lot of calls about renewing, but whenever I mention that Iād like my TV box sent out before renewing, the calls seem to end abruptly. Iāve since renewed online, and Iād just like to know how I can have my TV box delivered. Any help would be appreciated, the phone support hasnāt been very helpful so far. Thank you.Serious issue with TV360 recordings
So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least. This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable. Please confirm if this is a known fault and what Virgin is doing to resolve it.New customer:360 boxes CS1011 error for 14 days
Hello all. I'm really frustrated. Equipment came 2 weeks ago, engineer was here 6 days ago, only WiFi working. TV 360 boxes did not work and were swopped out. Now CS1011 error despite calling VM almost everyday to activate swopped out boxes. Nobody seems able to fix this when we call in.360 issue since new tv
Spent an hour trying to get help via the various services ā¦. Nightmare WhatsApp didnāt work, phoning spat me out and suggested messaging service and sent a link anyway I upgraded to 360 fine but a few weeks later got a new TV .. since then whenever I switch the tv on I get the Samsung homescreen rather than it going straight to virgin - apparently my tv is not connected to my box according to the āknowledgeable personā on the chat ā¦. But it is connected and I can access it but i canāt access it automatically ā¦ any ideas?
