Took upgrade, lost access to France 24 in French
Some wonderful member posting on the Virgin Media message board helped me regain France 24 in French when the channel 832 was discontinued. (It meant pressing the red button on the remote, then the OK button and downward buttons to get a full screen.) I have just been 'upgraded' to the 360 system and have lost France 24 in French, which was one of the main reasons I kept Virgin Media as my internet provider. Has anyone managed to get France 24 in French yet? It seems so strange as there are Arabic stations in Arabic but France 24 is only in English? I would be immensely grateful for any help with this - emotive reason. I recently became a grandmother to a half-French grandson, and my daughter and her husband are determined that the baby should be bilingual - so grandmother must keep up her French! Watching the news in French on TV is an enormous help.
Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat ThanksWhat am I doing with these remotes?
Just received my 2 remotes. Already have 2 x V6 boxes. Understood that you can upgrade to 360 using the remotes but I cant find instructions for this. Also read that all recordings need to be deleted before the upgrade, is this true? Can anyone help me please? Can you explain in layman's terms, I am not very good with technical stuff, thanks 😁😁
I Received my 360 remote
On the 10th September, as I have anxiety, phoned and asked for an engineer to do the change over. I phoned and spoke to a CS and the first appointment is 17th September. I have been told by others that the V6 will do an automatic change after 5 days. The CS said the engineer would do a manual one. So, will it just change up automatically which I am worried about or will V6 just keep working until the engineer comes and does the manual upgrade? Thank you for any help.360 remote no switch app on v6
Received 360 remote 4 days ago. Current box is v6 Have spent hours searching tips etc & following online instructions including disconnecting v6 box, rebooting wifi etc etc and still no switch app on the apps page. All options I can see online are now exhausted. Spent 2 hours trying to speak to virgin customer services and continually placed in a doom loop of recorded messages then cut off. Can't get through to a human. Have given up so any advice welcome. Thank you.One day into V360 and TV not working
Hello, I set up my Virgin 360 remote last night, I wasn't hugely keen on the formatting but everything worked. Tonight the box comes on but the television screen remains resolutely blank, completely black. The TV power indicator will flick if I press the TV button on the remote but won't turn off, now will the 360 remote turn on the TV if it is off off at the back. When the red TV power button is on I cannot cycle through inputs to get to HDMI1 like I used to. I have, not necessarily in this order: Changed the batteries in the remote. Turned everything off, waited, rebooted. Turned everything off, re-powered the television and then the box. Checked the HDMI leads. Re-paired the remote with the box, the box does come on and the light changes to white. No matter what I press on the remote there are no lights appearing on the box in the small screen to the left of the white light. Done the factory reset on the remote. So having had a happily working Tivo box and television last night I now have nothing, it is not the brave new world I was hoping for. Is there anything else I can try or do I need an engineer visit?
Factory reset help
We had an ‘upgrade’ to the 360 boxes in June and like others on here have faced a number of issues. I have been able to resolve everything up until now but nothing I try is working. We have a main box and a mini box. The mini is fine, but the main one has the orange light on, won’t pause live tv, recordings showing as full (the mini shows 3%), and unable to watch recordings. We’ve had all of this before and rebooting and checking cables etc seemed to fix it. I’ve done all that this time and nothing has worked. The broadband connection is showing as good so I believe it is a box issue. Before going to the faff of organising an engineer, I wondered if a factory reset would help (albeit probably temporary)? If I did a factory reset, what do I need to do when it restarts? Would I need to do anything to the mini box (which is currently fine)? If this fails, can I ask for a new box to be sent rather than an engineer coming out (we didn’t have an engineer when these boxes arrived)? Thanks for any help :-)Sky Witness On Demand
We watch Law & Order SVU on Sky Witness. We did have a recording setup for it but then we got the new 360 box and now the recording has cancelled. This wasn't an issue as we watched it on demand. However...now season 26 has disappeared from Virgin TV Go and we can't find it anywhere. It only aired from April, so I imagine it's not long since finished - where has it gone? Am I no longer able to watch it on Virgin Media? I resent having to buy it from NOW TV. Thanks in advance for any help! :)