Volt not applied

[Nevsdredd]

Hi

Seem to be going round in circles getting Volt benefits applied to both my Virgin and my wife's o2 account - they have managed to add it to my o2 despite not asking for it on that account!

We have messaged o2 through my wife's account and was told the request was being sent to their "dedicated team" to be dealt with in 5 days - that was 3 weeks ago and nothing!  Looking on her app all reference to Volt has now been removed?

Any help appreciated. 

[Daniel_Et]

Hi @Nevsdredd, thank you for your post.

We're sorry to hear about the poor experience you've had when trying to get this sorted out 😔

Just to check, have you been able to try resubmitting a request for Volt benefits through your wife's My O2 account itself? 

Advice on how to get Volt benefits can be found in this article here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Nevsdredd]

Hi Daniel

All references to Volt have gone from her My o2 - previously I could see it was 'pending' but now there's nothing.  And Volt benefits have not been added on the Virgin account despite Volt being added to my o2?

[Akua_A · Accepted solution]

Sorry to hear this @Nevsdredd In this case we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

@Nevsdredd Please let us know if you need any further help with this and we will do our best to assist 🙂