O2 Volt Benefits not applied

[Skud13]

I signed up on a Volt M350 Fibre Broadband package on 18 August 2024. I have received my Virgin Media Volt benefits but nothing on the O2 side. I have raised an enquiry and received an email stating "my account is eligible for Volt benefits". Signing into My O2 still shows "Sorry - it doesn’t look like you’re currently eligible for these benefits" since I signed up. 

Can someone please assist in getting this sorted out.

[Matthew_ML]

Hey Skud13, thank you for reaching out and I am sorry to hear this.

I can see you are currently in PM with my colleague please do drop him a message if you need further assistance.