Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
My v6 remote is not working. It works for the tv volume but every time I press a button the red light shows
Hey all. Figured this may be quicker as the website chat facility isn't working at getting an answer over the phone was hard. If I activate viaplay, how does the billing work? does it get charged on my current bill? does it go on to my next bill or...
Is anyone else experiencing problems viewing this channel tonight. Tue 10 Jan 2210-2230
Afternoon allI have a V6 box attached to an AV receiver. I experience volume variability during programmes. Most noticeable during action movies where loud explosions etc are associated with a reduction in volume, and when the action scenes cease the...
Hi allAbsolutely fuming and starting to question my sanity so any help appreciated. Been on WhatsApp with Virgin for 2 days straight now. Asked to be upgraded to a V6, told I would have to pay an additional £10 each month (existing customer of 10 yea...
Hello when we use the iPlayer app through our Virgin TV box it frequently buffers. All other apps (Netflix, Amazon etc) accessed through the Virgin TV box work absolutely fine. Any suggestions what the issue is and how to get it fixed ?
HiFor years I was using an HDMI splitter from my V6 box connected to a lounge TV and a bedroom TV. A few weeks ago it started playing up and giving me problems with the bedroom TV, now it won't play on that TV at all. I have tried different configura...
I’ve had the same problem for a long time now, over multiple boxes in fact (had one replaced for something else). When I try and play something On Demand, I get the message that the show is temporarily unavailable and gives error code 669. I’ve seen ...
I am awaiting new installation and already have the brown box on outside of house- I am seeking guidance as to what cables to run to 2 x tv boxes and a Wi-Fi hub -is it 1x rg59 to each location from the external brown box as I want containment instal...
In My Shows , I've got a programme that says "Keep until" and I can't delete it. How do I delete it ?Thank you.
