Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Hi,I have just found that our Channel 101 BBC 1 has disappeared! Get the message 'This Channel is not authorised' and to phone 150 for help. Phoned 150 and got NO help and cut off, so will try here.Question is why has this message come up and how d...
I have the same issue. All Sky on demand features tell me I needed to upgrade to view. Spoke to tech support and it is known issue that will take some time to resolve. I am now on list to get considered for compensation for loss of service.
My other half has recordings from C4 HD on our V6 box. When she goes to watch them it tells us we need a subscription to watch, yet we have access to and can watch C4 HD with no problems. Has anyone else had this issue?Thanks.
Every time I open Amazon Prime on my V6 I'm asked to accept or reject cookies. Regardless of which I select the screen still comes up every time. Anyone else had this? Is there a fix? TIA
HelloI've had an issue for a while and can't seem to find any other similar reports. When switching on, the light goes from red to white but then sometimes nothing happens. If I leave it for 5 minutes, eventually the light goes amber and it goes thro...
Hi,I have some old BBC recordings on my V6 box, but when I try to play them, I get the message:No Longer AvailableWe're sorry, but this recording can't be viewed because BBC ONE is no longer available from Virgin Media.What's going on? Of course BBC ...
Hi everyone, I've had my V6 box for a long time now and have watched several box sets etc that have come up on the TV. I saw La Brea TV show advertised on channel 5 and liked the look of it. So I put it on to a series link and sure enough it appear...
Recently when searching for shows using the options on the V6 box, when selecting a show, it tells me I need to pay to watch the show (example, SWAT, Last King of the Cross). When I use the Virgin TV app on my phone I can watch these same shows no is...
On demand hasn't been working for us for over a week, as well as sky witness. The package has not changed at all either. I tried to chat to virgin, no one answered on the chat either. Plus it will not allow me to log onto the app saying I need Inter...
I have a V6 box that's faulty. Been thru the fault resolution process and W02 keeps coming up despite rebooting box and hub. I have 2 V6, one works correctly, the other doesn't. Did you know the Virgin help system just sends you in a loop of self-che...
