Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Is it possible to get a TV + Broadband only package?My elderly parents are currently on a dated 'MixTV' package, TV only costing £35 per month on an old TIVO500 box i think. They have BT landline (and wont change that.... lets not go there) so lokin...
Hi anyone having issue when leaving the sky sports UHD channels my screen goes blank and says no signal ? after about 5 mins a channel appears [MOD EDIT: Subject title changed for clarity]
Does not happen on any channels other than 1-5. I have checked all cables and rebooted box. Any ideas?
I keep watching films and find that the end has been cut off. This evening I was watching a film that according to description is 1hr 25mins, but it stopped suddenly after 1hr 13mins. Went back into film and the bar across the bottom only said 1hr 13...
Hi I know this is a question asked before, but I have an elderly father who has Virgin Media TiVo box, due to his advanced age he finds the standard remote too fiddly and awkward to use. Can I order him a new Accessibility Remote through this forum?...
Recently noticed that my bbc channel is the Welsh version rather than Midlands (I'm in Birmingham). How do I get the right content for my region?
I've had 2 new V6 boxes installed, but certain channels the recordings are pixilated and not watchable, but the live program is fine. All connections have been checked OK, it's mainly Net geo & History that have the problem, can't be the hard drive a...
Hi,I recently upgraded and my package now includes Sky Cinema. I can watch films on live TV and I can record them on my Virgin box, however, if I try to watch a Sky Cinema film on demand it says I need to upgrade.I am able to watch the same films on...
I have the xh900 set up through the Virgin media V6 box, when watching TV content like BBC or ITV the picture is worse than my 1080p bravia I have in my bedroom. The picture doesn't pop like my 1080p TV does. Is there any settings I need to change. I...
Hi,I have tried using Itvx App on my VM V6 box, constant crashes, service unavailable retry?I have reset the router, switching off for several minutes and re-booted. Also reset the VM box, 3 thumbs down etc. Still crashing every ten minutes or so. Ho...
