Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! Is There A Time Limit On The Youtube App?

I keep getting kicked back to whichever regular channel I was last watching after a certain amount of time and I blame you.

Virgin equipment

Hi there we have for many years the old Tivo box. Can I check if we are due a new replacement?

Re: HD Channels Pixelated

I have the exact same issue now affecting 4 sports channels (502, 503, 504, 522). Its been happening for a few weeks but I was hoping it would just go away. Sounds like I am about to have the same Virgin custim service journey you have had.Apparently...

Resolved! Netflix no longer working!

For a few weeks I have not been able to use Netflix via my Virgin apps. Could be since I received an email inviting me to add Netflix to my Virgin account! I already have a Netflix account so didn’t want to do this. I have tried re booting, etc. Does...

BBC iplayer not loading

BBC iplayer app comes up but click on a programme and it won't load it just freezes on the BBC logo.

Resolved! Pixelation on Tivo V6 Box

I have 2 of these boxes in my property. the lounge box functions just fine; diagnostics page in Help show tuners RF signal strength at 98-100%.The second box which was fitted around 2 years ago and has, for a while now, been pixelating on all channel...

On demand repeatedly failing

Hi I am having problems with the in demand service In the past when trying to view a programme I would get cannot view this programme at present try again later. By restarting the TiVo box I could watch on demand over several days Now after watching ...

Resolved! Re: Green screen

I just switched on the TV to get this Green Screen Of Death. Try phoning Virgin to report and all you get is the usual try this try that instead of just speaking to a live person. All I know is a tech is coming tomorrow without me even trying to te...

Birmingham but getting East Midlands Today on 101

Hi allFor some time my Freeview has been showing East Midlands Today instead of (west) Midlands Today. I have not found anything online to explain that. Today it also happened on my V6 box on 101. Any ideas?

Looking at upcoming recordings on anotherv6 box

Hello,So I've got a V6 box in the living room and a 2nd box in the bedroom. I know I can watch recorded stuff from the living room box when I'm in the bedroom, but can I look at upcoming recordings and manage series links on the living room box when ...

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