Virgin TV V6
For all V6 box & service questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Birmingham but getting East Midlands Today on 101

Hi allFor some time my Freeview has been showing East Midlands Today instead of (west) Midlands Today.  I have not found anything online to explain that.  Today it also happened on my V6 box on 101.  Any ideas?

BillBrum by Tuning in
  • 3 replies
  • 0 kudos

Looking at upcoming recordings on anotherv6 box

Hello,So I've got a V6 box in the living room and a 2nd box in the bedroom. I know I can watch recorded stuff from the living room box when I'm in the bedroom, but can I look at upcoming recordings and manage series links on the living room box when ...

2ndl tivo box connection

2nd tivo box with new package but engineer is unable to run coaxial cables for various reasons. I wonder if there is an alternative solution  to enable me to get some use from the box?

TiVo remote

I’ve searched the forums extensively and followed all the reset/pairing tips ;Home button works, on/off works, channel works. Mute doesn’t and volume doesn’t which are quite important.the batteries have been renewed. I’m losing patience, as I’ve been...

Spambhoy by On our wavelength
  • 2 replies
  • 0 kudos

Streaming From On Demand and Catchup

Anyone experiencing problems streaming shows lately?  Only I'm finding it's very hit or miss.  It's very convenient and saves recording stuff when streaming is available.  I can fill up my shows with whole series and then I find I get a message that ...

polly43 by Up to speed
  • 10 replies
  • 0 kudos

Resolved! Optical socket

My optical sound socket seems to be missing something. When I try connect a cable it's doesn't have anything to grab round it. It's slack/too big a hole and falls out. Any advice? 

johiggins by On our wavelength
  • 13 replies
  • 0 kudos

Low volume on V6 streaming apps

Hey everyoneHas anyone else had the volume output drop on the various streaming apps of late?I’m finding I’m having to crank the volume up regardless of which app I’m using - only been in the last week or so, can’t see anything on the VM forum pages

jimson8 by Joining in
  • 1 replies
  • 0 kudos

Low sound issue with Samsung and V6 box

We have recently bought a new Samsung TV UB8500 and we connected it up to our V6 box. We are struggling with low sound issues the volume on the TV is up to 60+ and we still struggle to hear a good sound. We have contacted virgin who say that all is w...

Anliz25 by Joining in
  • 9 replies
  • 0 kudos


Getting lot of problems playing programs on Itvx via V6 box. I can log onto a program go through start up adverts but screen then goes black and program wil not play. Any advise please

ibbotson by Dialled in
  • 7 replies
  • 0 kudos