Virgin TV V6
For all V6 box & service questions
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
  • 0 replies
  • 2 kudos

Red button

Sky sports red button not working.Why I am paying a lot of money for services that don't work I don't know but I may have to look at switching as this happens all the time

V6 pixelated replay

My V6 box is highly pixelated and jerky when replaying recorded material. Tried switch on/off, leads etc but no change

Mike98 by Joining in
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No paid for channels on my second box

not withstanding the shocking customer service (amazing how 2nd line) couldn’t suddenly hear me with 7 minutes to go until close of support time and terminated my call!! I just need to know how I can get all my paid for channels on my 2nd box. I did ...

SharronJ by Tuning in
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Resolved! Had to reset the V6 box

Hi all Update to 360 went wrong so in an attempt to fix I had to reset the box. I now have an unknown box that needs a service number. I have looked on my VM account and cannot done where I can enter it. it won't load the apps menu so I can do the 36...

Devro by Tuning in
  • 9 replies
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Resolved! V6 box works without internet?

During the countrywide outages on Tuesday I was affected. I had no internet, no WiFi and no phone line. But I could still watch tv on my V6 box. I always assumed that I needed internet for the box. Is that incorrect? And if you do need internet for a...

squonk by Tuning in
  • 3 replies
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3rd V6 box Hard Drive noise/Fan noise

3 month ago, V6 box started making lot of noise similar to a hard drive working overtime or a fan going. A whirring clunking sound.I did all the trouble shooting, it’s in ventilated area etc. eventually got it replaced recently, in the last 10 days I...

RobLund by Tuning in
  • 10 replies
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Tivo V6 lights?

I've recently upgraded from the old Tivo box + Superhub 2 to Tivo V6 + Superhub 5.I have no problems with the Superhub 5 but something is not !00% with the Tivo V6 box.The Tivo V6 is connected to the hub via ethernet cable.When it is switched off via...

Resolved! Google TV

Can we have an app on the TV G6 for Google TV, as I was going to rent a movie last night on the Tivo V6, but I'm only able to purchase it.I already have it purchased on my phone, so it would have been useful to be able to just download the app

Kriminal by Tuning in
  • 6 replies
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Permanent 360 upgrade on top V6 home screen banner.

How do I get rid of the constant 360 upgrade notifications on my V6 home screen? I have 2 V6 boxes, but it is only happening on 1 box. Permanently displayed on the home screen at the top and again lower down on the right side menu. I have no intentio...

Fox35 by Up to speed
  • 7 replies
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