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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by • Moderator
  • 813 Views
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by • Moderator
  • 12930 Views
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

New TV V6 Box -Old UIser's Netflix Account

Just received a "new" TV V6 box. Another user's Netflix profile was there already so I was unable to login to my Netflix account. I tried to remove the other person's account in help/settings delete Netflix profile but it refuses to be removed. Looks...

Resolved! Netflix no longer working!

For a few weeks I have not been able to use Netflix via my Virgin apps. Could be since I received an email inviting me to add Netflix to my Virgin account! I already have a Netflix account so didn’t want to do this. I have tried re booting, etc. Does...

Meleemoo by • Tuning in
  • 8242 Views
  • 5 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by • Moderator
  • 12930 Views
  • 0 replies
  • 2 kudos
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