Pressing Info button on catchup?

Question

Hi everyone,Just discovered that if I press the info button on the remote whilst starting to stream from catchup, that does a hard reset on the box?Is that normal behaviour?I ask, as the display does not show full info, so was trying to see all of it.TIA

Graham_A · Answer

I have just tried to replicate this on two different catch-up programmes on my V6 box .&nbsp; Pressing the Info button simply brings up the programme information as one would expect.&nbsp; No hard reset here.

Sabrina_B · Answer

Hi WelshGasman 👋.Thanks for reaching out to us, the i button on the remote should not perform a hard reset of the TV box, this is part of a sub menu and confirmation in order to perform a hard reset. The "i" is for informational purposes, so if you are on a program or a function it will tell you more about it.&nbsp;If you are seeing different, please can you share an image of this.Many thanks.&nbsp;

WelshGasman · Answer

Hi Sabrina,As I mentioned, I have it only occur when streaming on Catchup.I have tested it 3 times and each time I get a hard reset.I&nbsp; now know that I have to remember what I am watching before trying it. It works as it should for TV programs. However it has been a habit over the years when you do not get all of the summary for a program.Try it yourself, if you have a V6. I do not think it matters what program you are streaming, but for completeness I was watching Seal Team.

Roger_Gooner · Answer

Are you pressing INFO during catch‑up startup? If so you cause the catch‑up initialisation process to crash and reboot (so not actually a reset).

jasondmorgan425 · Answer

No that's not wright , hard reset normal with power button and channel up

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Pressing Info button on catchup?

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