Renting/buying Films
There may already be a thread regarding this, but if there is, I cannot locate it. Last time I wanted to buy or view a film you simply used the handset to select the one you wanted then the payment was made through your monthly account. When I tried to do this recently I not only had to create a user name and password but I was also requested to enter the details of a payment card ! It this correct, or are I missing something. If the above is correct it seems to me to be way 'over the top' . I am loath to enter bank card details when it seems to be completely unnecessary.
Keep getting 360 spam when I turn on my box.
Everytime I turn on the box I get this spam about 360. Under no circumstances do I want to run the horizon firmware. I am out of contract and as soon as this is forced onto us, I am jumping ship. All I do is watch TV and Record TV. I don't use any apps and I don't do anything on demand and I don't stream anything. Stop promoting this useless crap to me, and keep paying the TiVo license. When you stop and force that crap onto us, I'm gone. Kind Regards -jse2025
Box Upgrade
Hi All - I believe that I have possibly screwed things up re upgrade! I mistakenly? assumed that the box would be replaced with a newer model. With this in mind, when the new remote control arrived I set it aside awaiting delivery of the new box. Yodel advised me of a delivery on a day that was unsuitable due to various appointments and I changed the delivery day. No problem. Since then.... nothing, so today I opened the new remote. Am I correct in saying that - 1. I am NOT receiving a new box and the old one will be 'upgraded' online? 2. The new remote has to be activated and the existing box upgraded within 5 days of receipt of new remote? 3. If 2 is correct then I am well past the advised 5 day upgrade period. Where do I go from here? I am currently unable to pause, rewind or record any programmes. Error M63 is very much in evidence when trying various options with old remote. Also, I receive the message, "or you can connect to the UNKNOWN number to update account status. Mm.. What is the UNKNOWN number? Can this be done online? I have problems using the telephone because of hearing problems. Any help gratefully received. Regards - BobTIssue still unresolved after 4 days
Hi, We have a problem with our TV service (on both V6 and TIVO boxes in that we lose channels and/or get pixelated pictures for a period of time - the same channels on both boxes at the same time, and approximately at the same time each night (early evening). I went to the web site to see if there were any issues; when I first log in, I get the message but if I press the "Still having issues?" button, I get the messages: What on earth is going on - any ideas? Regards, Cliff
Multiple PIN requests
Hi, I’ve noticed recently that when I watch programmes recorded on my TiVo via my V6, if the PIN is required it’s asking me for it at least twice before playing. I have never changed the PIN from the factory setting so I know I’m putting in the right PIN. Does this happen to anyone else and does anyone know why this is happening? Thanks.Tivo lost connection
I have two Tivo boxes both hard wired to the router. The original (main) box is in the living room with the second in the bedroom. When watching a program recorded on the bedroom box on our main TV via the main Tivo box it often gets interrupted saying the connection has been lost. I have checked all the cable connections and restarted the router and both Tivo boxes but the problem persists. What else should I be doing?V6 box stuck on loop
Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connecting
